Excelling in exceptional service, one installation at a time.
Who we are
iCool Limited is a family-run business established in 2009, drawing on over 85 years of combined experience in the air conditioning and refrigeration industry. We take pride in providing exceptional service, underpinned by regular communication and a punctual, well-presented team. We are committed to exceeding expectations and delivering outstanding results for every project.
What we do
Our comprehensive services cover all aspects of air conditioning, ventilation, and heating, catering to both domestic and commercial clients.
Services
- Design & Installation: We design robust and efficient systems tailored to your specific needs and budget, considering factors like building type, usage patterns, and environmental factors.
- Domestic Installations: We install and maintain heating and cooling systems in residential properties, ensuring your home is comfortable and energy efficient.
- Commercial Installations: We collaborate with businesses to design and implement sustainable climate control solutions that optimize workplace comfort and productivity.
- Planned Preventative Maintenance (PPM): Regular inspections and servicing help prevent costly breakdowns, prolong system lifespan, and ensure optimal performance.
- Emergency Repairs: Our skilled engineers respond promptly to tackle breakdowns of all makes and models of air conditioning equipment.
Our core values
- Customer Focus: We prioritize clear communication and understanding your needs to deliver solutions that exceed expectations.
- Integrity: We uphold the highest ethical standards and work in accordance with industry regulations.
- Quality: We commit to using quality equipment and materials, ensuring long-lasting and reliable systems.
- Sustainability: We advocate energy-efficient solutions that minimize environmental impact.
- Professionalism: Our team is dedicated to providing a courteous and respectful experience for every customer.
Professionalism and Quality of Service
The reviewers have consistently praised iCool for its exceptional professionalism, punctuality, and quality of service. The team is described as friendly, knowledgeable, and courteous, with Alex and his team members receiving special mention for their expertise and attention to detail. From installation to maintenance and repair, the reviewers have expressed complete satisfaction with the company's work, citing professionalism, punctuality, quality, and responsiveness as key strengths.
Installation and Maintenance
The reviews highlight iCool's ability to install and maintain air conditioning and heating systems with precision and efficiency. The company is praised for its attention to detail, tidiness, and ability to provide excellent advice and guidance on the systems they install. Reviewers have mentioned that the team took the time to explain the installation process, provided good information about the system's functions, and ensured that the work area was left clean and organized.
Customer Service
The reviewers have praised iCool's customer service, citing prompt responses to problems, excellent communication, and a willingness to go the extra mile to ensure customer satisfaction. The company is commended for its willingness to address any issues that may arise during or after the installation process, demonstrating a commitment to providing outstanding customer service.
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