Live in Comfort, Achieve More
BSW Heating Limited is a leading provider of domestic and commercial heating services, based in the South East of England. Established in 1962, the company has grown to employ a workforce of over 300 people and operate a fleet of over 150 vehicles. From our purpose-built head office in Kenley, Surrey, we provide a year-round service, delivering installations, maintenance, and repair contracts for a wide range of clients. These include housing associations, local authorities, education providers, and hospitals.
Our dedicated in-house call centre operates 24 hours a day, 365 days a year, ensuring that we are always available to respond to the needs of our clients. Our success is built on the quality of our service, founded on professionalism, reliability, and a focus on delivering excellent customer experiences. At BSW Heating, we pride ourselves on being a responsible and ethical business, committed to promoting modern slavery policies, carbon reduction plans, and a compliant approach to health and safety.
Our Team
Our people are the heart of our business, and we are committed to investing in their development and well-being. We are proud of our diverse workforce, which brings a wealth of skills, knowledge, and experience to our operations. Our team comprises highly skilled engineers, administrators, support staff, and managers, all working together to achieve great things.
We are always on the lookout for enthusiastic, positive people to join our team. If you are interested in a career with us, we would love to hear from you.
Our Services
At BSW Heating, we offer a comprehensive range of services, tailored to meet the needs of our clients. These include:
- Commercial Maintenance & Installations: We provide a full suite of commercial heating services, from installation and maintenance to repair and replacement. Our experienced engineers are qualified to work with all types of commercial heating systems, ensuring that your business remains operational and compliant.
- Domestic Maintenance & Installations: We provide a complete domestic heating service, including installation, maintenance, and repair. Our team of Gas Safe registered engineers are experts in all types of domestic heating systems, ensuring that your home is safe, warm, and energy-efficient.
- M&E Projects: We offer a complete mechanical and electrical service, delivering high-quality installations and maintenance for a wide range of clients. Our expertise includes the design, installation, and maintenance of electrical, plumbing, and HVAC systems.
- Renewable Technologies: We are committed to promoting sustainable energy solutions, and we offer a range of renewable technologies, including air and ground source heat pumps, solar thermal systems, and biomass boilers. Our team of experts can advise on the best solution for your needs, ensuring that you benefit from the latest in renewable energy technology.
Help and Advice
At BSW Heating, we are committed to providing our clients with the best possible service. We offer a comprehensive help and advice service, providing guidance and support on all aspects of heating, from energy efficiency to system maintenance. Our team of experts are always on hand to answer your questions and provide the advice you need to make informed decisions about your heating system.
News
We regularly update our news page with the latest developments and news from BSW Heating. From new appointments and contracts to industry news and updates, our news page is the best place to stay up-to-date with all things BSW Heating.
Work With Us
If you are interested in joining the BSW Heating team, we would love to hear from you. We offer a range of career opportunities, from engineering and administration to management and support roles. Our people are the heart of our business, and we are committed to providing a positive, supportive, and rewarding working environment.
Conclusion
BSW Heating Limited is a leading provider of domestic and commercial heating services in the South East of England. With over 55 years of experience, we have built a reputation for excellence, reliability, and professionalism. From our purpose-built head office in Kenley, Surrey, we deliver a full suite of heating services, including installation, maintenance, and repair. Our experienced team of engineers, administrators, support staff, and managers are committed to delivering excellent customer experiences, ensuring that our clients receive the best possible service.
Poor Customer Service
The majority of these reviews express frustration and anger towards British Summer Homes (BSW) for their poor customer service, inadequate communication, and unprofessional behavior. These customers had issues ranging from boiler disconnection without notice, failed appointments, and unconnected flues, leading to carbon monoxide poisoning. Many of them experienced long delays, unnecessary stress, and inconvenience caused by BSW's lack of organization and trained staff.
Boiler and Heating Issues
Several reviewers experienced issues with their boilers and heating systems, including faulty installations, broken equipment, and inadequate repairs. One customer was left without hot water or heating for 11 days due to a faulty switch, and another had to wait for hours for an engineer to arrive only to be told that they couldn't fix the problem. The poor quality of service and lack of adequate solutions have left customers feeling disillusioned and frustrated.
Lack of Communication and Compassion
Reviewers criticized BSW for their poor communication and lack of compassion towards customers. Many customers felt ignored, misled, or dismissed by the company, leading to feelings of frustration and anger. In one case, a customer was given incorrect information about the cost of the heating, which caused additional stress and financial burden.
Safety Concerns
One reviewer reported that they experienced carbon monoxide poisoning due to a faulty installation, which highlights the potential safety risks caused by BSW's subpar work.
