Empowering Sustainable Futures
About Our Company
Vital Energi is a leading innovator in sustainable energy solutions, driven by a deep commitment to empowering a clean and secure energy future. Established over four decades ago, we have successfully delivered tailored energy solutions across the UK and beyond. With a diverse team of experts and a proven track record, we are committed to accelerating the energy transition and supporting our clients in their journey towards net zero.
What We Do
Our services span the entire energy value chain, encompassing every step from conceptual development through implementation and operation. We offer:
Concept Development & Feasibility Studies
- Identifying potential for energy efficiency and renewable energy deployment.
- Developing tailored energy roadmaps aligned with your specific needs and goals.
Technical Solutions
- Alternative renewable energy technologies (solar, wind, biomass)
- Battery energy storage solutions
- Combined heat and power (CHP) systems
- Heat pumps and energy efficiency measures
Project Development & Commercialisation
- Development of energy performance contracts (EPC)
- Project delivery from design to operation
- Secure funding options and support for energy-efficiency retrofits
Comprehensive Support
- Continuous monitoring and maintenance
- Energy management and optimization
- Smart metering and energy performance tracking
Our Approach
We believe in creating lasting partnerships with our clients, collaborating closely to understand their unique challenges and requirements. We combine technical expertise with innovative solutions and a commitment to deliver long-term value.
Our Values
- Sustainability: We prioritize solutions that promote environmental responsibility and accelerate the transition to renewable energy.
- Innovation: We embrace technological advancements to deliver the most efficient and impactful solutions.
- Collaboration: We value teamwork and open communication to ensure successful project outcomes.
- Integrity: We operate with transparency and accountability, ensuring client trust.
General Impressions
Reviews of Vital Energi are a mixed bag, with some customers having excellent experiences and others facing difficulties with customer service and appointments.
Customer Service Experiences
Some customers have reported positive interactions with the company's customer service team, praising their professionalism, patience, and friendly approach. Michelle from the call center and Seffia are specifically mentioned as providing exceptional service.
On the other hand, several customers have reported negative experiences with customer service, including unresponsive staff, missed appointments, and unhelpful representatives. Some customers have even reported being dismissive and unfriendly.
Appointments and Billing
A few customers have mentioned difficulties with scheduling appointments, including long wait times and unresponsive staff. Additionally, some customers have reported issues with billing, including missed payments and unhelpful customer service.
Community Involvement
One reviewer praised Vital Energi's community involvement, specifically mentioning their volunteer work at an elderly care home.
Engineer Interactions
Some customers have reported positive interactions with engineers, praising their professionalism and thoroughness. However, one customer reported a negative experience with an engineer who did not listen to their concerns and inaccurately reported a fault.
