Your one-stop-shop for all your underfloor heating needs
Underfloor Heating UK is a leading provider of quality underfloor heating systems and associated products. With over 20 years of experience in the industry, we have become renowned for our expertise in delivering efficient and reliable heating solutions for residential and commercial projects.
1. Product Supply & Design
We offer a comprehensive selection of premium underfloor heating mats, thermostats, insulation boards, adhesives, and other accessories. Additionally, our experienced designers provide bespoke underfloor heating plans, ensuring optimal performance and efficiency for your project.
2. Technical Support & Installation Guidance
Our team of skilled engineers and technical advisors are available to offer comprehensive support throughout the entire process, assisting with installation, troubleshooting, and providing valuable guidance.
3. Customer Service Excellence
Customer satisfaction is our top priority. We pride ourselves on providing exceptional customer service, offering responsive communication, clear order tracking, and seamless returns and exchange processes.
4. Trusted Partnerships
We partner with leading manufacturers like DEVI and Danfoss to provide you with the highest quality products and technology. Our commitment to excellence is reflected in our industry-leading certifications and awards.
Our Values
- Integrity: We operate with transparency and adhere to the highest ethical standards.
- Innovation: We embrace new technologies and advancements to deliver the most efficient and sustainable solutions.
- Customer Focus: We prioritize your needs and strive to provide personalized and responsive service.
- Sustainability: We are committed to reducing our environmental impact through energy-efficient products and responsible manufacturing practices.
Working with Us
We offer a variety of services to meet your specific needs, including:
- Free design consultations to assess your project and create a customized heating plan.
- Competitive pricing and flexible payment options to meet your budget.
- Technical support and installation guidance to ensure a seamless and successful installation process.
- Dedicated account management to facilitate a smooth and efficient experience.
Overall Experience
The majority of reviewers had a positive experience with the company, praising the ease of ordering, competitive prices, and excellent customer service.
Website and Ordering Process
Reviewers found the website easy to navigate and the ordering process straightforward, with one reviewer commentating on the fair pricing compared to other websites.
Customer Service
Several reviewers commended the customer service, citing helpful and knowledgeable staff who went above and beyond to provide advice and assistance. One reviewer even recommended the company due to the excellent communication via phone.
Product Quality and Packaging
However, two reviewers had issues with defective products and poor packaging, leading to negative experiences.
Delivery and Logistics
One reviewer had a problematic experience with the courier service, DX, which led to a three-week delay in delivery and unhelpful customer service.
Technical Support
On the other hand, reviewers praised the technical support, with one reviewer receiving valuable information to select the required programmable thermostat.
Repeat Business
Several reviewers expressed their satisfaction with the company, with some even ordering again after a short period, citing fast delivery and good products.
