Business Details
50+ Years
experience
Emergency
services
Expert Plumbing and Heating Services in Basingstoke
Established in 1971, Mark Smith Plumbing & Heating has built a reputation as a trusted family-run business serving Basingstoke and surrounding areas. Our Gas Safe registered engineers deliver expert plumbing and heating solutions, combining decades of experience with industry accreditations including RECC, NAPIT, OFTEC, and CIPHE memberships. As MCS-certified renewable energy specialists, we offer air source heat pump installations alongside traditional services like boiler replacements, bathroom renovations, and emergency repairs.Our commitment to quality is reflected in our 5-star Checkatrade reviews and partnerships with leading brands such as Worcester Bosch and Vaillant. With a professional team operating from our Oakley headquarters, we provide honest advice, transparent pricing, and guaranteed workmanship across Hampshire and Wiltshire. Our dual focus on technical expertise and customer care ensures every project meets the highest standards while maintaining minimal disruption to homeowners.
Services
Plumbing Repairs
Boiler Installations
Bathroom Design
Kitchen Installation
Air Source Heat Pumps
Solar Water Heating
Water Softeners
Details
- Year established: 1971
Highlights and features
- 50+ years of local plumbing expertise
- Fully Gas Safe Registered for safety compliance
- MCS-certified renewable energy specialists
- Approved installers for Worcester Bosch and Vaillant
- Consistently excellent Checkatrade reviews
Associations and certifications
- Gas Safe Register
- RECC
- NAPIT
- OFTEC
- CIPHE
- MCS Certification
What people say
5-star reputation
Excellent Checkatrade reviews
Professional, friendly team
Reliable local service
Quality workmanship
Services
Plumbing Repairs
Our Gas Safe registered engineers provide comprehensive plumbing repairs for leaks, blockages, and system failures. Available for emergency call-outs, we guarantee rapid response times and lasting solutions using quality parts. From dripping taps to burst pipes, our experienced team ensures minimal disruption while maintaining safety and compliance standards across domestic properties in Hampshire.
Boiler Installations
We offer expert boiler installations and replacements for gas, LPG, and oil systems. As approved installers for Worcester Bosch and Vaillant, we provide 12-year warranties on selected models. Our engineers conduct thorough assessments to recommend the most efficient solution for your property, including emergency breakdown services and annual servicing to maintain optimal performance and safety compliance.
Bathroom Design
Our full-service bathroom design and installation covers layout planning, plumbing, tiling, and finishing touches. Completed in approximately 8 working days, we handle all aspects from digital showers to luxury fittings. Using premium products and trusted suppliers, we create functional, stylish spaces tailored to your requirements while ensuring minimal disruption to your household routine.
Air Source Heat Pumps
As MCS-certified installers, we provide energy-efficient air source heat pump solutions. These systems reduce carbon emissions by up to 50% while qualifying for the 7,500 Boiler Upgrade Scheme grant. Our expert assessments determine property suitability, with complete design, installation, and commissioning services for both Grant and Daikin systems, ensuring compliance with all regulatory standards.
Solar Water Heating
We install solar thermal systems that provide up to 90% of summer hot water requirements. Our assessments determine optimal panel placement and system sizing, with integration options for existing boilers. These renewable solutions reduce energy bills and carbon footprints while potentially increasing property value through sustainable technology implementation.
People
Mark Smith
Founder
Established the business in 1971, building a reputation for reliable plumbing services. His leadership established core values of quality workmanship and customer care that continue guiding the company's operations today.
Chris Garrett
Senior Engineer
Experienced Gas Safe registered engineer specialising in boiler installations and emergency repairs. With over 25 years in the trade, he ensures technical excellence across all heating system projects and maintenance work.
Greg Smith
Operations Manager
Manages daily operations and project coordination. Trained in modern plumbing techniques, he oversees team scheduling and quality control to maintain the company's high service standards for domestic installations.
Emma Smith
Customer Service Manager
Handles client communications and service bookings. Her focus on clear information and appointment coordination ensures smooth customer experiences from initial enquiry through to project completion.
Sarah Hanafee
Renewables Specialist
MCS-certified expert in renewable energy solutions. She provides technical assessments and installations for air source heat pumps and solar thermal systems, ensuring compliance with all industry standards and grant requirements.
Questions
What plumbing services do you offer?
We provide full domestic plumbing services including repairs, boiler installations, bathroom renovations, and emergency call-outs across Hampshire and Wiltshire.
Are your engineers Gas Safe registered?
Yes, all our heating engineers hold current Gas Safe registration for both domestic and LPG work.
Which areas do you cover?
We serve Basingstoke, Andover, Newbury, Winchester, Fleet, and surrounding Hampshire and Wiltshire areas.
Do you offer emergency plumbing services?
Yes, we provide emergency boiler breakdown services with rapid response times for urgent heating issues.
Can you install renewable heating systems?
As MCS-certified specialists, we install air source heat pumps and solar thermal systems with government grant eligibility.
What accreditations do you hold?
We maintain Gas Safe registration, MCS certification, and memberships with RECC, NAPIT, OFTEC, and CIPHE.
