It pays to use a name you can trust
Heppelthwaite the Red Van Plumbers are a local family run plumbing and heating company that has been serving the community since 1948. We are proud to be a part of the Evans Group and have established ourselves as one of the most trusted and reputable plumbing and heating companies in the area. Our commitment to providing exceptional customer service, combined with our extensive knowledge and expertise, has earned us a range of accreditations and awards, including being crowned the Face of Which? Trusted Traders in 2015.
Accredited Heating and Plumbing Services
At Heppelthwaite the Red Van Plumbers, we offer a comprehensive range of heating and plumbing services, designed to meet the specific needs of our customers. Our services include:
Boiler Servicing: Regular servicing to ensure your boiler is running efficiently and safely.
Boiler Repair: Our experts will diagnose and repair any issues with your boiler to get it back up and running smoothly.
Boiler Replacement: Upgrade to a new, energy-efficient boiler and reduce your energy bills and carbon footprint.
Gas Safety Certificates: Ensure your home is safe and compliant with gas regulations.
Heating Controls: Install smart controls to optimize your heating system and reduce energy consumption.
Underfloor Heating: Design and install effective underfloor heating systems.
Radiator Leaks: Repair and replace radiator leaks to prevent damage and reduce energy waste.
Bathroom Designs and Installations: Design and install bespoke bathroom spaces that meet your specific needs.
Showel Replacement: Upgrade to high-performance shower systems and experience the benefits of a more efficient and stress-free showering experience.
Our team of experienced gas engineers, plumbers, and customer care representatives are dedicated to providing prompt, efficient, and friendly service across the local area. We service a wide range of residential and commercial customers, covering areas such as Acton, Wooburn Green, Marlow, Henley, Hemel Hempstead, Hillingdon, Maidenhead, Windsor, Amersham, Reading, Beaconsfield, Gerrard's Cross, Watford, Redhill, and London.
Community and Accreditations
As a responsible and environmentally conscious business, we are deeply committed to supporting local community projects and initiatives. Our entire team are actively involved in supporting these projects, donating to local charities, and engaging in fundraising efforts. We take great pride in our accreditations from reputable trade organizations, including Gas Safe, Oftec, Worcester Bosch, Checkatrade, Which Trusted Traders, and more. These accreditations give our customers peace of mind, knowing that they are working with professionals who adhere to the highest standards of quality and integrity.
Quality Guarantee
At Heppelthwaite the Red Van Plumbers, we are dedicated to providing exceptional service and delivering outstanding results. We guarantee our workmanship and ensure customer satisfaction through our comprehensive warranty and after-sales care.
Inaccurate Invoicing and Service Issues
Hepplethwaite's engineers have received praise for their work, but the company's invoicing system has been criticized for inaccuracy. Several customers have reported receiving incorrect invoices, with one customer even receiving an invoice for an engineer's stay that was twice as long as the actual visit. When customers have challenged these mistakes, they have been met with unhelpful responses from staff, who have claimed that customers have accepted the estimates despite never being provided with them.
Positive Experiences
Many customers have had positive experiences with Hepplethwaite, praising the company's engineers for their professionalism and courtesy. Some customers have reported having their issues resolved quickly and efficiently, with one customer stating that the company's booking process was a "breeze."
Negative Experiences
However, not all customers have been pleased with Hepplethwaite's service. One customer reported waiting for a week for a replacement circulating pump and never receiving a response to their queries. Another customer had a plumber visit to fix a shower problem, but the plumber did not fully drain the system before replacing the cartridge, resulting in flooding in the bathroom and damage to the ceiling.
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