Trust us to keep your home warm and safe!
Here at Elmbridge Heating & Plumbing, we're a family-run business that takes pride in providing top-notch plumbing, heating, and gas installation services to our valued customers in Surrey and surrounding areas. With over three decades of experience since our founding in 1990, we've built a reputation for being a reliable, trustworthy, and professional company that gets the job done efficiently and effectively.
Our Services
Our comprehensive range of services includes boiler repairs, installation, and maintenance, as well as underfloor heating, central heating solutions, plumbing solutions, and gas installations. We understand that emergencies can arise at any time, which is why we offer 24/7 emergency support to ensure that our customers receive prompt assistance whenever they need it. Our team of fully qualified and insured experts is always ready to tackle any issue, from leaking taps and radiators to burst pipes and gas leaks.
What Sets Us Apart
What sets us apart from other plumbing and heating companies is our commitment to providing exceptional customer service, our attention to detail, and our focus on building long-term relationships with our customers. We're proud to have built a loyal customer base over the years, and we continually strive to improve our services to meet the evolving needs of our clients. Our 90-minute callout guarantee, 24-hour emergency service, and 0% finance options on all boiler installations are just a few examples of our dedication to providing a superior customer experience.
Our Showroom
If you're local to Walton-on-Thames, why not pay us a visit at our showroom? Our friendly experts will be happy to discuss your installation needs, answer any questions you may have, and showcase our range of boiler options. We're open Monday to Friday from 7:30 am to 6 pm and Saturday from 8:30 am to 1 pm.
Testimonials
Don't just take our word for it - here's what some of our satisfied customers have to say about our services:
- "I was really impressed with their response time, I found the engineer professional and friendly. I was very pleased with the service and would definitely use again. Thanks again." - Customer in Surrey
- "I have used this company several times for jobs large and small. They are polite, quick, do the job well and all their staff are clean, polite and helpful. I would highly recommend them." - Brian, Surrey
Overview of Reviews
Excellent Service and Workmanship
The majority of reviewers praised Elmbridge Heating & Plumbing for their excellent service, efficient workmanship, and friendly staff. Many reviewers mentioned the prompt response to their queries, quick completion of work, and competitive pricing. Several reviewers also commended the company's professionalism, tidiness, and reliability.
Issues with Boiler Installation and Customer Service
However, a few reviewers expressed disappointment with the company's work, particularly with regards to boiler installation and customer service. One reviewer experienced problems with their new boiler, including a faulty pump and non-functional radiators, and was unhappy with the company's response to their concerns. Another reviewer felt that the owner was rude and argumentative when dealing with issues that arose after a boiler replacement.
Reviews by Category
Emergency Services
Reviewers who required emergency services praised the company's swift response and efficient resolution of their issues.
Boiler Installation and Servicing
Many reviewers were satisfied with the company's boiler installation and servicing, citing their professionalism, efficiency, and competitive pricing. However, a few reviewers experienced problems with their new boilers and were unhappy with the company's response.
Customer Service
While many reviewers praised the company's friendly and helpful staff, a few reviewers felt that the customer service was poor, particularly when dealing with issues that arose after a boiler replacement.
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