Delivering exceptional service and quality to our customers
Established over 40 years ago, Hewer Facilities Management has evolved into one of the region's leading Building Services, Installation, and Maintenance providers. Our reputation for quality has been formally recognised and Hewer FM is a Quality Assured ISO 9001 company with a bespoke documented and audited system of working procedures.
Our Expertise
Our principal areas of business are Mechanical and Electrical Services, Plumbing, Heating, and Renewable Energy. We provide a range of services, including Design, Installation, Servicing, Repair, and Maintenance. Our engineers are directly employed and fully qualified within their field of work, accredited by renowned bodies such as Gas Safe, NICEIC, HETAS, or MCS.
Our Services
We offer a comprehensive range of services to suit our customers' needs. Our services include:
- Mechanical and Electrical Services
- Plumbing and Heating
- Renewable Energy Solutions, including Biomass, Heat Pumps, and Solar Thermal
- Design, Installation, Servicing, Repair, and Maintenance
- Fully Accredited Engineers
- 24-hour Breakdown Service
- 365-day-year Support
Social Housing
We have been working in Social Housing for nearly 30 years, delivering a next-level service to our clients and their residents. We work with a number of clients across the United Kingdom, ranging from small short-term contracts to long-term partnerships. Our services include:
- 24-hour, 365-day-year Breakdown Service
- Planned System Upgrade Programmes
- Responsive Boiler Replacements
- Comprehensive Maintenance Programmes
- Out-of-Hour Breakdown Cover
- Emergency Contract Support
Failsafe & Private Installations & Upgrades
Our Failsafe policies deliver peace of mind to homeowners and landlords across the South West. Our excess-free policies offer 24-hour breakdown cover, 365 days a year, starting at just 10.50 a month. We work with a number of large social housing providers around the country, forming strong partnerships to deliver reactive repairs and full-service programmes to both domestic and commercial boilers.
Commercial Services
In addition to our residential services, we also provide commercial heating and plumbing services to a wide range of clients, from small business to large corporate entities. Our experienced team can deliver tailored solutions to meet your specific needs, from planned maintenance to emergency breakdown repairs.
Our Commitment
At Hewer Facilities Management, we are committed to providing exceptional service, expertise, and value to our customers. We believe in building long-term relationships based on trust, transparency, and a deep understanding of our customers' needs.
Poor Service and Communication from Hewers
Several customers have shared their negative experiences with Hewers, a company that provides heating and plumbing services. The reviews highlight poor communication, cancelled appointments, and general lack of care or professionalism from the company's staff.
Customer Service Issues
Some customers, including Nicky Beale and Rachel Cowley, have had issues with service engineers cancelling appointments at short notice or failing to show up altogether. This has left them feeling frustrated and without resolution to their problems.
Lack of Trust and Care
In some cases, customers have felt that the company does not value their custom and is not interested in providing a good service. For example, Margaret Goodwin, a resident of a retirement block, felt that the foreman was rude and uncommunicative, and did not prioritize the needs of elderly people in the building.
Mixed Experience with Engineers
However, some customers have had positive experiences with Hewer's engineers, such as Rita Clarke, Heather Godding, Iain Williams, and Georgia Grant. These customers praised the professionals as friendly, courteous, and knowledgeable.
