Business Details
We have been innovating in the heating industry for over 60 years since our establishment in 1966. Our long history gives us deep expertise in engineering reliable, high-performance heating solutions for homes and businesses across the UK. We combine proven technical knowledge with a forwardthinking approach to meet the evolving demands of the market. All our products are backed by marketleading warranties ranging from seven to ten years, which can be extended further with our PremierPack wallmounting jig. Our ETec Plus NX combi boiler has earned Good Homes Approved status and a fivestar review for its compact size, performance, quality components and value for money. We are committed to delivering outstanding customer service through a highly experienced technical team based at our Kent head office.
This team is ready to answer queries and provide assistance before, during and after installation, ensuring peace of mind for our clients. Supported by a nationwide network of service engineers equipped with the latest communication technology, we respond to callouts quickly and efficiently. The combination of our quality products and responsive service has secured an Excellent Trustpilot rating and more than 7,000 fivestar reviews. As the sector moves toward lowercarbon solutions, we invest in renewable and hybrid technologies that help customers cut energy use and environmental impact without sacrificing comfort. Products such as the ETec Hybrid boilerheatpump system and the Alpha Heating Innovation Therm T/A Alpha Heating Innovation Heating Innovation Hydro airsource heat pump with cylinder and Smartech control exemplify our dedication to sustainable heating options.
This team is ready to answer queries and provide assistance before, during and after installation, ensuring peace of mind for our clients. Supported by a nationwide network of service engineers equipped with the latest communication technology, we respond to callouts quickly and efficiently. The combination of our quality products and responsive service has secured an Excellent Trustpilot rating and more than 7,000 fivestar reviews. As the sector moves toward lowercarbon solutions, we invest in renewable and hybrid technologies that help customers cut energy use and environmental impact without sacrificing comfort. Products such as the ETec Hybrid boilerheatpump system and the Alpha Heating Innovation Therm T/A Alpha Heating Innovation Heating Innovation Hydro airsource heat pump with cylinder and Smartech control exemplify our dedication to sustainable heating options.
Highlights and features
- We have over 60 years of heating innovation experience.
- Our products carry market-leading warranties of up to 13 years.
- Our E-Tec Plus NX boiler is Good Homes Approved five-star.
- We have a Trustpilot Excellent rating and 7,000+ five-star reviews.
- Our engineers use latest tech for rapid nationwide call-outs.
Services
Boilers
Our boiler range includes combination, regular, system and commercial models designed for efficient home heating. The E-Tec Plus NX combi boiler has earned Good Homes Approved status and a five-star review for its compact size, performance and value. Backed by market-leading warranties of up to 13 years, they provide long-term reliability and peace of mind for homeowners and businesses.
Heat Pumps
Our air-source heat pumps extract ambient heat to provide efficient heating and hot water for homes. The Alpha Heating Innovation Therm T/A Alpha Heating Innovation Heating Innovation Hydro model pairs a 200-litre cylinder with Smartech control to deliver a highly efficient renewable heating solution. By lowering energy use and carbon emissions, they help reduce utility bills while maintaining comfortable indoor temperatures year-round.
Hybrid systems
Our E-Tec Hybrid combines a gas boiler with a heat pump in a single packaged unit. Hydrogen ready up to 20%, it offers a low-carbon pathway for homes not yet suited to a standalone heat pump. This system reduces energy consumption and emissions while delivering reliable heating and hot water throughout the year.
Boiler Repairs and Servicing
Our nationwide service engineers provide prompt boiler repairs and routine servicing to keep systems operating safely. Equipped with the latest diagnostic and communication technology, they can identify faults quickly and minimise downtime. Regular maintenance extends boiler life, maintains efficiency and preserves warranty coverage for homeowners and landlords.
Customer Support
Our UK-based customer support team includes helpline advisors, call planners and qualified engineers ready to assist. Available before, during and after installation, they provide technical guidance, troubleshooting and warranty advice. This dedicated service has helped secure an Excellent Trustpilot rating and over 7,000+ five-star reviews from satisfied customers.
