Delivering Heat, Delivering Excellence
A Legacy of Innovation and Customer Focus
Established over 50 years ago, Alpha has established itself as a leading manufacturer and supplier of innovative heating solutions for homes and businesses. With a deep understanding of industry challenges and a commitment to sustainability, we strive to deliver reliable, efficient, and environmentally responsible products and services.
Commitment to Excellence
Based in Kent, England, our team of experts are driven by a relentless pursuit of excellence. From our award-winning E-Tec range of boilers and heat pumps to our comprehensive servicing and repair services, we are dedicated to providing our customers with:
- High-performance and reliable heating solutions engineered for efficiency and sustainability.
- Exceptional customer service backed by responsive and knowledgeable technicians.
- Industry-leading warranties for ultimate peace of mind.
Products and Services Tailor-made for You
Our diverse portfolio of boilers, heat pumps, and hybrid systems caters to the unique requirements of each home or business. Our experienced team can assist you in choosing the best product for your needs, considering factors such as:
- Heating load and efficiency requirements
- Budget and installation considerations
- Sustainability preferences and environmental impact
Holistic Approach to Sustainable Heating
We understand the challenges of building sustainable homes and reducing environmental impact. That's why we advocate for a holistic approach, combining traditional gas boilers with advanced renewable heating technologies for efficient and responsible solutions.
A Global Leader with a Local Touch
As a subsidiary of the Italian-based Immergas Group, Alpha benefits from access to world-renowned manufacturing, research, and development facilities. This enables us to deliver cutting-edge products and solutions while maintaining a strong connection with our local customers.
Join us on our journey to create a future powered by innovative and sustainable heating technologies.Poor Customer Service and Insufficient Support
The majority of reviewers have expressed extreme disappointment and frustration with Alpha's boiler care plan and customer service. Several customers have reported difficulties in booking annual services, with some citing lack of communication, unhelpful advisors, and unfilled requests.
Lack of Follow-up and Poor Communication
Reviewers have mentioned that they have been left without a working boiler for extended periods, with some going weeks or even months without any contact from Alpha's customer service team. Several customers have reported difficulties in getting an engineer to attend to their boilers, with some being told that they would have to wait until a specific date or that they would have to pay for a service.
Inadequate Support for Seniors and Vulnerable Individuals
Two reviewers have highlighted the difficulties that seniors and vulnerable individuals face when dealing with Alpha's customer service. One reviewer, a 70-year-old with health problems, expressed frustration with the lack of concern shown by Alpha's staff.
Inadequate Response to Broken Boilers
Several reviewers have reported that their boilers broke down and were not properly addressed by Alpha's customer service team. One reviewer was told that they would have to wait for a week without heating or hot water, despite paying for a care plan.
Lack of Accountability and Transparency
Several reviewers have expressed concern about Alpha's lack of transparency and accountability. One reviewer accused the company of taking money for services that they could not deliver, which could be deemed as fraudulent.
Unhelpful and Rudic Staff
Several reviewers have reported encountering unhelpful and rude staff members who seemed more interested in canceling contracts than in resolving issues.
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