At Daniel Dunlop, we take pride in being Ayrshire's longest-established independent fireplace showroom centre, offering a vast range of modern, contemporary, and traditional home heating solutions. Our rich history dates back to 1985, with an unbroken trading record, ensuring that we are well-equipped to provide a professional fireplace buying experience.
Our Expertise
Our showroom is a treasure trove of gas and electric fires, stoves, fireplaces, mantels, and accessories from leading manufacturers. Our friendly and knowledgeable staff are always available to offer expert advice and guidance on selecting the perfect fire for your home. Whether you're looking to install a new gas fire, electric fire, or opt for a stylish, environmentally friendly, and fuel-efficient stove, our team is here to help.
First-Class Service
From supply-only options to full installations, our Gas Safe Registered in-house installation team of fully qualified and professional tradesmen can meticulously carry out the work. Our Gas Safe Registration No. 5231 is a testament to our commitment to exceptional customer service.
Internet Purchase Fitting Service
If you have purchased materials online, we can survey your property and provide advice on the necessary work to install them. Our Internet Purchase Fitting Service offers a convenient solution for those who prefer to shop online.
Fireplace Restoration
Our specialty includes fireplace restoration at renowned properties, including a world-famous golfing hotel. We pride ourselves on our attention to detail and ability to bring old fireplaces back to their former glory.
Latest Designs and Offers
Visit our showroom to get inspired by the latest designs and our specialist work. Stay up-to-date with our special offers on gas fires, fireplaces, and surrounds by checking our website regularly.
Contact Us
To explore our wide range of products and services, visit our fireplace showroom at 39 & 45 New Road, Ayr, KA8 8DA. Our team is always ready to welcome you and discuss your heating needs.
Overview of Customer Reviews
Mixed Reviews on Customer Service
The reviews suggest that customers have had vastly different experiences when it comes to customer service. Some customers felt unwelcome and unvalued, with one reviewer stating that they felt like an inconvenience by walking through the door. Others, however, reported being treated with professionalism and friendliness.
Issues with Quotations and Labour Costs
Some customers expressed frustration with the quotations and labour costs provided by the company. One reviewer felt that the labour costs were triple what others had quoted, and another was disappointed by the lack of transparency regarding the costs of the fireplace and installation.
Problems with Communication and Response
Several reviewers reported issues with communication and response from the company. One customer was told that the company couldn't help with their fireplace repair or replacement, while another was left feeling like they had to do all the work themselves to get the information they needed.
Positive Experiences with Installation
On a more positive note, some customers reported excellent experiences with the installation process. They praised the friendly and professional installers, who explained everything as they went along and left the area clean and tidy.
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