Your trusted partners in heating and plumbing
A Established Leader in Heating Solutions across Sussex, Surrey, Hampshire and Kent
BSW has been providing exceptional heating solutions to residential and commercial clients across the South-East region for over 50 years. From boiler installations to renewable energy solutions and comprehensive maintenance services, we are your trusted heating specialists.
Our Expertise
Our team of skilled engineers are certified to handle all aspects of central heating, offering:
- Boiler Repair & Installation: We install and repair all major brands of boilers, ensuring optimal performance and energy efficiency.
- Central Heating & Renewables: We provide comprehensive services for all central heating systems, including pumps, pipework, and flues. We also specialize in renewable energy solutions like air source heat pumps.
- Commercial & Social Housing: We offer tailored services for commercial properties, schools, hospitals, and social housing providers.
- Emergency Response: Available 24/7, we address emergencies promptly and efficiently.
Core Values
Our dedication to exceptional customer service is deeply rooted in our core values:
- Integrity: We uphold the highest ethical standards and maintain open communication throughout.
- Professionalism: We are committed to delivering reliable and efficient solutions with a focus on client satisfaction.
- Expertise: Our team of highly qualified engineers possess extensive experience and knowledge in the field.
- Sustainability: We actively promote energy efficiency and environmental responsibility.
Our Commitment
BSW is dedicated to providing its clients with:
- Personalized solutions: We tailor our recommendations to your unique needs and budget.
- Competitive pricing: We offer transparent and affordable rates for all our services.
- Transparent communication: We keep you updated throughout the process and provide clear explanations of costs and timelines.
Get in Touch Today
For reliable, efficient, and personalized heating solutions in the South-East, contact BSW today. We look forward to exceeding your expectations!
General Impressions
The reviews suggest that BSW Building Services has a mixed reputation, with some customers experiencing excellent service and others facing significant issues with their installations and repairs.
Positive Aspects
Efficient and Polite Engineers
Several reviewers praised the engineers for being efficient, polite, and competent in their work. They were able to resolve issues quickly and were friendly in their interactions with customers.
Good Communication
The office staff were also commended for their friendly and helpful attitude, with some customers appreciating their efforts to resolve problems quickly.
Prompt Response
In some cases, the company responded quickly to emergency situations, such as a thermostat failure on a Sunday, and were able to rectify the issue promptly.
Competitive Pricing
Some reviewers found the company's prices to be competitive, which influenced their decision to choose BSW Building Services.
Negative Aspects
Incompetence and Negligence
Several reviewers reported instances of incompetence and negligence, including the use of incorrect cables, incorrect installation, and failure to provide adequate service.
Poor Communication
Some customers experienced poor communication, including broken promises, delayed responses, and a lack of transparency about the status of their jobs.
Inconvenience and Stress
The company's mistakes and incompetence led to significant inconvenience and stress for some customers, including those who were left without hot water or heating for extended periods.
Lack of Accountability
Some reviewers felt that the company did not take responsibility for their mistakes and did not provide adequate compensation or solutions to rectify the issues.
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