Building Visions, Shaping The Future
At Richardson and Rothwell, we are a specialist plumbing and heating company with a wealth of experience in the industry. With over 20 years of combined experience, our directors have a combined plumbing experience of over 40 years. Since May 2021, the company has been under new ownership, with the current owner, Mark, having worked for the company since its inception. Mark is dedicated to maintaining the high standards and expertise that Richardson and Rothwell has established over the years.
Our Services
As a specialist plumbing and heating company, we offer a range of services, including:
New Build Plumbing Services
We have extensive experience working on large and small new build developments, both for national house builders and individual private clients. Our team is Gas Safe registered and offers competitive pricing, health and safety compliance, unparalleled standards of workmanship, and high standards of customer care.
Domestic Plumbing Services
We offer a full plumbing and heating service to domestic customers, including services such as gas and oil boiler servicing, unvented cylinder servicing, landlord certificates, and full heating system installations. Our team prides itself on finishing all work to the highest standard, ensuring that our clients receive an exceptional service.
Renewable Heating Services
With the growing need to reduce carbon footprint and harness renewable energy sources, we offer a range of renewable heating solutions, including ground source heat pumps and air source heat pumps. Our team will guide you through every stage of your installation, from initial surveys and advice to commissioning your system. Whether you're looking to reduce your energy bills or make a sustainable investment in your home, we can help you achieve your goals.
Our Values
At Richardson and Rothwell, we believe in supporting the future generation and bringing new people into the industry. We currently have apprentices enrolled with the Colchester Institute, where they will achieve NVQ Level 3, Gas Safe registration, BPEC Unvented Cylinders, and Water Regulations. We take pride in supporting our apprentices through their entire apprenticeship and have had a high success rate in retaining apprentices once their training is complete.
Contact Us
If you have any queries or would like to discuss your plumbing and heating needs, we would be delighted to hear from you. Please do not hesitate to contact us at 01206 323732 or enquiries@richardsonandrothwell.co.uk.
General Feedback
The reviews highlight a mix of positive and negative experiences with Richardson & Rothwell's services.
Positive Aspects
Many reviewers praised the company's prompt and helpful responses to their issues, with some specifically mentioning the politeness and professionalism of the plumbers who attended their homes. Some customers also appreciated the company's ability to resolve their problems quickly and efficiently.
Negative Experiences
On the other hand, some reviewers expressed frustration and disappointment with the company's services. Several customers experienced delayed or unfulfilled responses to their issues, with some being told to accept obvious faults as "normal". Some also reported difficulties in getting in touch with the company or receiving inaccurate information.
Specific Issues
Some specific issues mentioned in the reviews include:
- Unresolved problems: Several reviewers reported that their issues remained unresolved despite multiple attempts to contact the company.
- Poor communication: Some customers experienced difficulty in getting in touch with the company or receiving clear and accurate information about their issues.
- Disputes over responsibility: One reviewer reported being told to accept responsibility for a fault that they believed was the company's responsibility to fix.
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