nobody ever regretted buying quality
A Family-Run Business with Over 20 Years of Expertise
Ivor Cook Ltd is a well-established business in Newport, South Wales, offering a comprehensive range of heating, plumbing, and electrical services to both commercial and private customers. Family-run and committed to exceptional service, we pride ourselves on our skilled team, transparent approach, and dedication to giving back to the community.
Our Values
At Ivor Cook Ltd, we believe in:
- Quality: Delivering exceptional workmanship and materials, every time.
- Transparency: Openly communicating with our clients and providing clear information about costs and timelines.
- Value: Offering competitive prices and sustainable solutions.
- Customer Focus: Prioritizing exceptional customer service and building strong relationships.
- Community Engagement: Actively supporting and participating in community initiatives.
Our Services
We offer a diverse range of services across:
- Heating: Installation, repair, and maintenance of all central heating systems.
- Plumbing: Comprehensive solutions for all plumbing needs, including leak repair, fixture installation, and water heater repair.
- Electrical: Expert electrical services including wiring, lighting installation, and safety inspections.
- Renewable Technologies: Consultation and installations for sustainable energy solutions like solar panels.
Our Experience
With over 20 years of experience, our qualified and certified engineers can tackle any project, from minor repairs to full system installations. We have successfully completed over 20,000 installations in the past decade.
Why Choose Ivor Cook Ltd?
- Family-run business with a focus on personalized service.
- Skilled and experienced team of professionals.
- Commitment to transparency and open communication.
- Competitive pricing and sustainable solutions.
- Active community involvement.
Company Performance
Ivor Cook Ltd has received overwhelmingly positive reviews from its customers. The company's installation and service work has been praised for its professionalism, efficiency, and politeness.
Workmanship and Quality
The team's attention to detail, cleanliness, and tidiness have been consistently praised. Many customers have expressed their satisfaction with the quality of work, describing the engineers as "brilliant", "professional", "polite", and "friendly".
Customer Service
The company's customer service has been praised, with many customers expressing their appreciation for the helpful and professional back-office staff.
Communication
Some customers have noted that communication could be improved. A few customers have experienced issues with punctuality and scheduling, while others have reported difficulties in getting issues resolved.
Negative Experiences
Not all experiences have been positive. Two customers have written critical reviews, citing issues with communication, punctuality, and workmanship.
Average Rating
The average rating for Ivor Cook Ltd is 4.5 stars out of 5.
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