Expert Solutions for a Warmer, Safer Home
At R Wilson Services Ltd, we are a family-run business with a strong commitment to providing exceptional service to our customers in Southampton, Fareham, Gosport, and surrounding areas. We take pride in our fully qualified and certificated engineers, who are Gas Safe Registered, Oftec-registered for oil boilers, and certified for energy efficiency, unvented hot water, and boiler servicing.
Our team of experts offers a wide range of services, including boiler servicing and repair, full boiler installations, system upgrades, landlord's gas safety certification, and breakdowns. We are dedicated to ensuring that our customers receive the highest level of service and expertise, ensuring that their heating systems are running efficiently and safely.
In addition to our core services, we also offer powerflushing, heating system cleansing, and plumbing solutions. Our skilled engineers have the expertise to diagnose and repair any issue, from leaky pipes to faulty boilers, to guarantee that our customers' heating systems are working effectively and reliably.
We pride ourselves on our commitment to customer service, ensuring that our customers receive a friendly, professional, and reliable service. Our fully insured and guaranteed work ensures that our customers can have complete confidence in our abilities.
At R Wilson Services Ltd, we understand the importance of providing excellent customer service and ensuring that our customers receive the best possible experience. We are committed to resolving any issues promptly and efficiently, ensuring that our customers' needs are met and exceeded.
Services
Our extensive range of services includes:
- Boiler servicing and repair
- Full boiler installations
- System upgrades
- Landlord's gas safety certification
- Breakdowns
- Powerflushing
- Heating system cleansing
- Plumbing solutions
With our expertise and commitment to exceptional customer service, we are the ideal choice for all your heating and plumbing needs.
Overall Quality of Service
The majority of reviewers have had a positive experience with R Wilson, praising their professionalism, promptness, and attention to detail. Craig, the technician, was particularly praised for his excellent workmanship and friendly approach with pets. Barry, another representative, was also commended for keeping customers informed of extra costs and ensuring the smooth completion of projects.
Boiler Services
The company's boiler services have been consistently praised, with technicians being described as polite, professional, and efficient. The diagnosis of faults and subsequent repairs have been handled with care, and customers have been kept informed throughout the process.
Customer Service
However, there have been some instances of poor customer service. One reviewer, Kathryn, reported being spoken to with disrespect and rudeness by the manager, who failed to respond to her concerns. Another reviewer, Gabriel, was unhappy with the quality of work and the company's lack of accountability, leading to him being overcharged for incomplete tasks.
Additional Comments
Trevor, a long-time customer, has nothing but praise for the company, highlighting their helpfulness, professionalism, and clean work practices. Carol also praised the company's helpful and professional approach, noting that they always keep customers informed and explain everything clearly.
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