Business Details
Emergency
services
Professional Plumbing & Heating Services Peterborough
Established over four decades ago, Willow Services has built a reputation as a trusted provider of comprehensive plumbing, heating, and bathroom installation services across Peterborough and surrounding areas. Our team of Gas Safe registered engineers holds specialist qualifications including Baxi Installer certification and G3 Unvented accreditation, ensuring technical excellence across all projects. With a commitment to quality, we guarantee all work for a minimum of 12 months and maintain partnerships with leading industry brands to deliver durable solutions.Our expertise extends to emergency repairs, landlord compliance services, and complete system installations, supported by a proven track record of customer satisfaction. Through consistent service delivery and technical proficiency, we have cultivated long-term relationships with residential clients, property agents, and landlords requiring reliable infrastructure solutions.
Services
Air Source Heat Pumps
Boiler Repairs
Central Heating
Bathroom Installations
Landlord Compliance
Emergency Plumbing
Radiator Installations
Gas Safety Certificates
Wet Room Conversions
Pipe Replacement
Highlights and features
- 40 years of combined experience in plumbing and heating systems
- Fully Gas Safe registered with specialist G3 Unvented qualification
- All work guaranteed for a minimum of 12 months
- Emergency repair services available during operating hours
- Certified Baxi boiler installation specialists
Associations and certifications
- Gas Safe Register
- Baxi Registered Installer
- G3 Unvented
What people say
Professional workmanship
Prompt emergency response
Competitive pricing
Thorough Legionella assessments
Excellent communication
Services
Boiler Repairs
Emergency and scheduled boiler repair services for domestic properties. Our Gas Safe engineers diagnose and resolve heating system faults efficiently, minimising disruption to household routines. We service all boiler types including combi, system, and conventional models, using genuine replacement parts to maintain warranty validity.
Bathroom Installations
Complete bathroom design and installation services tailored to client requirements. Our specialists handle plumbing, tiling, and fixture installation for modern wet rooms, traditional bathrooms, and accessible shower solutions. Projects include pipework upgrades and integration with existing heating systems for optimal performance.
Landlord Compliance
Specialist services for rental property owners including annual boiler safety checks, Legionella risk assessments, and emergency repair coordination. We provide documented compliance certificates and maintain direct communication with tenants to ensure minimal disruption during property management.
Central Heating
Full central heating system installations and upgrades for residential properties. Our services include radiator replacement, underfloor heating solutions, and smart thermostat integration. We offer system design consultations to optimise energy efficiency and heat distribution across domestic properties.
Emergency Plumbing
Same-day response for critical plumbing issues including burst pipes, severe leaks, and complete heating failures. Our engineers carry essential diagnostic equipment and replacement components to resolve emergencies promptly, operating within standard working hours to restore essential services immediately.
People
James White
Director
With over 20 years in the plumbing industry, James leads Willow Services' technical team. His expertise in complex heating systems and commitment to customer satisfaction has driven the company's growth while maintaining personal involvement in challenging installations and repairs.
Clive
Senior Engineer
Certified Gas Safe engineer specialising in boiler installations and emergency repairs. Clive's technical proficiency and customer-focused approach have earned consistent positive feedback from residential clients requiring urgent heating solutions.
Elliott
Plumbing Technician
Experienced plumber with specialist qualifications in bathroom installations and pipework systems. Elliott's attention to detail ensures high-quality finishes in both new builds and renovation projects, working efficiently to meet client deadlines.
Mike
Heating Engineer
Skilled heating engineer with expertise in radiator installations and system upgrades. Mike's adaptability and precision have delivered successful outcomes in complex curved bay radiator projects and standard heating system improvements.
Jordan
Certified Installer
Specialist in boiler and radiator installations, Jordan combines technical expertise with customer service skills. His work on challenging curved bay radiator projects demonstrates both technical capability and commitment to achieving client satisfaction.
Questions
Do you offer emergency plumbing services?
Yes, we provide same-day emergency plumbing repairs during our standard operating hours (Monday-Friday 8am-6pm).
Are your engineers Gas Safe registered?
All our gas engineers hold current Gas Safe registration with additional G3 Unvented and Baxi Installer certifications.
What areas do you cover?
We serve Peterborough, Wellingborough, Huntingdon, and surrounding areas within a 25-mile radius of PE1 postcode.
Do you provide guarantees for your work?
Yes, all installations and repairs carry a minimum 12-month guarantee covering both parts and labour.
Can you assist with landlord compliance requirements?
We offer comprehensive landlord services including annual boiler checks, Legionella risk assessments, and emergency repair coordination.
How quickly can you install a new boiler?
Most boiler replacements are completed within one working day, with same-day emergency installations available when required.
