Business Details
29 Years
experience
Emergency
services
Your Trusted Plumbing & Heating Experts in Henley-on-Thames
Established in 1997 by Nick McLeod, Chaps Southern has grown from a single plumber with a tool bag to a trusted provider serving over 5,000 customers across Henley-on-Thames, Marlow, Beaconsfield, and surrounding areas. Our 20+ years of industry experience enable us to deliver consistent, high-quality plumbing and heating solutions, supported by a team of Gas Safe, OFTEC, and LPG-qualified engineers. We prioritise reliability, with a 24-48 hour response time and a dedicated office team to manage appointments and quotations efficiently. Our engineers specialise in boiler installations, central heating systems, and emergency plumbing repairs, ensuring properties are left clean and respected during every visit. We maintain a stock of Worcester Bosch boilers for rapid replacements and offer annual service reminders to uphold manufacturer guarantees.Our commitment to transparency includes free, no-obligation quotes and fixed-price servicing, backed by decades of collective expertise. We pride ourselves on fostering long-term customer relationships through professionalism, technical excellence, and a flexible approach to urgent situations. Our partnerships with local suppliers enhance our ability to source parts quickly, minimising disruption for clients. As a Worcester Bosch Gold Standard Accredited Installer, we combine industry-recognised credentials with a personal touch, ensuring every installation or repair meets rigorous quality standards. Whether addressing minor leaks or full bathroom renovations, our team delivers tailored solutions that align with individual client needs.
Services
Boiler Installations
General Plumbing
Oil Boilers
Bathroom Installations
Central Heating
Leak Repairs
Gas Safety Certificates
Underfloor Heating
Burst Pipe Repairs
Sanitaryware Fitting
Details
- Year established: 1997
Highlights and features
- We have Gas Safe, OFTEC, and LPG-qualified engineers with decades of collective experience.
- Our 24-48 hour response time ensures urgent issues are resolved promptly.
- We offer free, no-obligation quotes and fixed-price servicing.
- Our team holds Worcester Bosch Gold Standard Accreditation for boiler installations.
- We maintain a stock of Worcester Bosch boilers for rapid replacements.
Associations and certifications
- Worcester Bosch Gold Standard Installer
What people say
Prompt service
Knowledgeable engineers
Competitive pricing
Reliable repairs
Professional team
Services
Boiler Installations
We install oil, natural gas, and LPG boilers, including swimming pool and semi-commercial models. Our Worcester Bosch Gold Standard Accredited engineers ensure efficient installations with a 10-year manufacturers guarantee on selected models. We register all installations with building controls and provide annual service reminders to maintain warranties.
Emergency Plumbing Repairs
Our Gas Safe and OFTEC-certified engineers address burst pipes, leaks, and heating failures with a 24-48 hour response time. We stock Worcester Bosch boilers for rapid replacements and offer same-day service for critical issues like no heating or hot water.
Central Heating Systems
We install, service, and repair central heating systems, including underfloor heating and power-flushing. Our team uses thermal cameras for leak detection and provides heating 'MOTs' to ensure optimal efficiency across Buckinghamshire, Oxfordshire, and Berkshire.
Bathroom Installations
Our specialist installers design and fit bathrooms with carpentry, tiling, and underfloor heating. We partner with local suppliers for sanitaryware and offer free quotations for both full renovations and minor upgrades.
Gas Safety Certificates
We provide Gas Safety Certificates for landlords, ensuring compliance with regulations. Our engineers inspect gas appliances and issue documentation required for rental properties in domestic and commercial settings.
People
Nick McLeod
Director and Owner
Nick founded Chaps Southern in 1997 and oversees operations, combining hands-on engineering with strategic leadership. His expertise in boiler systems and customer service drives the companys commitment to reliability and technical excellence.
Alison
Office Team Member
Alison manages customer inquiries and appointments, ensuring seamless communication between clients and engineers. Her organisational skills support the teams rapid response times and efficient service delivery.
Lesley
Office Team Member
Lesley provides administrative support, handling quotations and scheduling. Her attention to detail ensures accurate service bookings and clear client interactions across Chaps Southern Southerns service areas.
Questions
Do you offer emergency plumbing services?
Yes, we provide same-day emergency repairs for critical issues like burst pipes or boiler failures, with a 24-48 hour response time.
Are your engineers certified?
All engineers are Gas Safe, OFTEC, and LPG qualified, ensuring compliance with industry standards for safety and technical proficiency.
How can I book a boiler service?
Contact us via phone or our website to schedule a service. We offer free annual service reminders to maintain your boiler’s warranty.
Do you provide guarantees on installations?
Selected boiler models come with up to a 10-year manufacturer’s guarantee, registered with building controls upon completion.
What areas do you cover?
We serve Henley-on-Thames, Marlow, Beaconsfield, and surrounding areas in Buckinghamshire, Oxfordshire, and Berkshire.
Can you help with landlord gas safety certificates?
Yes, we issue Gas Safety Certificates for rental properties, ensuring compliance with legal requirements for gas appliances.
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