Your Partner in Heating, Plumbing, and Bathroom Solutions
A Brief Introduction
Direct Heating & Plumbing Merchants is a family-run business with over 50 years of combined experience in the heating, plumbing, and bathroom industries. We pride ourselves on offering exceptional customer service, competitive prices, and an extensive range of high-quality products.
Our Expertise
Our skilled team of professionals has extensive knowledge in:
- Heating & Hot Water Systems: Installation, repair, and maintenance of boilers, radiators, underfloor heating, and other central heating components.
- Bathroom Design & Installation: From conceptual design to complete bathroom installations, we offer a comprehensive service to create your dream bathroom.
- Boiler Spares: As one of the UK's leading independent boiler spares suppliers, we stock over 9000 parts and can source almost any make and model.
Our Commitment
At Direct Heating & Plumbing Merchants, we prioritize:
- Customer Satisfaction: Our dedicated staff are committed to providing personalized attention and addressing your needs promptly and efficiently.
- Quality Products: We partner with reputable manufacturers to offer top-notch heating and plumbing products.
- Competitive Pricing: We strive to provide excellent value for money without compromising quality.
Our Services
Our diverse offerings include:
Heating & Hot Water
- Gas, oil, and electric boilers
- Radiators
- Underfloor heating systems
- Hot water storage and controls
- Solar panels and heat pumps
Bathroom Design & Installation
- Complete bathroom installations
- Bathroom furniture and accessories
- Shower replacements and enclosures
- Wet room installations
Boiler Spares & Plumbing
- Comprehensive range of boiler parts
- Expert plumbing services
- Installation, repair, and maintenance of all major plumbing components
Discover the Direct Difference
With decades of experience, a vast product selection, and unwavering customer service, Direct Heating & Plumbing Merchants is your trusted partner for all your heating, plumbing, and bathroom needs.
Overwhelmingly Positive Feedback
The reviews for Direct Heating Chelmsford are largely glowing, with several customers expressing their satisfaction with their experience.
Product Knowledge and Availability
Many customers have praised the company's product knowledge, stating that the staff are "brilliant", "helpful", and "good" at advising on the right products. Additionally, customers have noted that the company has a good stock of products and can deliver instantly, as one reviewer noted they had "exactly what I needed in stock and instantly".
Exceptional Customer Service
The customer service at Direct Heating Chelmsford has also been praised, with one reviewer stating that it is "first class". Another reviewer thanked the staff, saying "Cheers guys tonight I have hot water!"
Disappointing Experience
However, not all reviews have been positive. One customer, David, was refused a refund after being told they could return the item at the time of purchase. This has left a sour taste in his mouth, resulting in a lower rating of 2 stars.
