Business Details
Trusted HVAC and Plumbing Solutions in Southend-On-Sea
Established over 35 years ago, Direct Heating & Plumbing Merchants have built a reputation as one of the UK's leading independent specialists in heating, plumbing, and bathroom solutions. Our extensive experience, combined with a commitment to maintaining the highest customer service standards, ensures that we deliver tailored advice and premium products to meet diverse client needs. With branches in Southend-On-Sea, Chelmsford, and Benfleet, we offer next-day delivery within a 30-mile radius and maintain strong partnerships with industry-leading manufacturers.Our team of experts provides comprehensive support, from product selection to technical guidance, ensuring reliable and cost-effective solutions. By prioritising customer satisfaction and leveraging decades of industry knowledge, we remain a trusted partner for both trade professionals and homeowners across Essex and beyond.
Services
Gas Boilers
Oil Boilers
Electric Boilers
Radiators
Heated Towel Rails
Underfloor Heating
Hot Water Storage
Control Systems
Boiler Spares
Bathroom Supplies
Highlights and features
- We offer over 35 years of specialist experience in heating and plumbing solutions.
- Our next-day delivery ensures timely project completion within a 30-mile radius.
- Expert staff provide tailored advice on boiler systems and accessories.
- We partner with leading manufacturers to guarantee product quality and reliability.
- Free consultations and quotes support informed decision-making for clients.
Associations and certifications
- Honeywell
Services
Boiler Spares
We stock over 9,000 boiler spare parts from 30+ manufacturers, including Worcester and Vaillant. As direct account holders, we ensure rapid availability of common and specialist components. Our extensive inventory supports efficient repairs and maintenance for both domestic and commercial systems.
Underfloor Heating
Our CAD-designed underfloor heating systems calculate precise BTU requirements for optimal space efficiency. We supply complete kits suitable for new builds and renovations, offering energy-efficient alternatives to traditional radiators with expert installation guidance.
Bathroom Supplies
We provide a comprehensive range of bathroom products, including sanitary ware, showers, and modular furniture. Our showrooms display diverse styles to suit all tastes, supported by free consultations and CAD design services for bespoke layouts.
Plumbing Products
Our branches stock pipes, fittings, and tools from brands like PolyPipe and Bahco. From compression fittings to advanced soil and waste systems, we cater to both DIY enthusiasts and professional plumbers with competitive pricing and technical support.
Control Systems
We supply state-of-the-art heating controls from Honeywell and Drayton to optimise energy efficiency. Our team advises on smart thermostats and zoning systems that reduce running costs while maintaining comfort across residential and commercial properties.
People
Craig Kennet
Southend Branch Manager
With extensive industry knowledge, Craig oversees Direct Heating's flagship Southend branch, ensuring customers receive expert advice and access to the full product range.
Dave West
Bathrooms Manager
Dave specialises in bathroom design solutions, offering tailored guidance on product selection and space optimisation to meet both aesthetic and functional requirements.
Gary Wheeler
Chelmsford Branch Manager
Gary manages the Chelmsford branch, focusing on delivering comprehensive heating and boiler spares solutions while maintaining high service standards for trade and retail customers.
Paul Gibbons
Benfleet Branch Manager
Paul leads the Benfleet branch, ensuring efficient supply of heating and plumbing products alongside technical support for complex system requirements.
Jamie Mitchell
Ipswich Branch Manager
Jamie oversees operations at the Ipswich branch, combining product expertise with customer service excellence to support local trade professionals and homeowners.
Questions
Will there be someone on site who really knows about boilers?
Yes, our team has extensive expertise in boiler systems and can advise on optimal setups and compatible accessories.
Is there free parking available at all branches?
Yes, all branches offer free and ample parking for customer convenience.
Can I order over the phone as a non-account holder?
Yes, non-account holders can order by phone but must pay in-store before delivery.
Do you offer in-house design services for bathrooms?
Yes, we provide CAD drawings tailored to individual bathroom layouts and requirements.
What are your opening hours on Sundays?
We are closed on Sundays but open Monday to Friday 07:30–17:30 and Saturday 08:00–12:00.
