Exceeding Expectations through Quality, Service, and Commitment
Portsdean Heating is a family-run business with a long history of providing expert plumbing and heating services to our customers. Founded in 1964 by John Bowyer and Dave Evans, our company has undergone significant growth and development over the years, establishing ourselves as a reputable and trustworthy name in the industry.
In the early days, our founders worked tirelessly to build a reputation for quality installations, focused on solid fuel, gas, and oil boilers. As the company expanded, so did our expertise and range of services. We became voluntary members of trade organizations such as the National Coal Board and CORGI, recognizing the importance of quality and safety in all aspects of our work.
Our commitment to excellence and customer satisfaction has enabled us to build long-term relationships with major boiler manufacturers, partnering with them to discharge warranty work. Our partnerships with Ariston, Alpha Innovation, Biasi, and CORGI have contributed significantly to our growth and reputation.
Under the leadership of Ian Bowyer, our current Managing Director, Portsdean Heating continues to offer a professional and reliable service to over 10,000 local and national customers. Our team of experienced engineers is factory-trained to service and maintain a wide range of boiler brands, ensuring that our customers receive the highest level of service.
Services
At Portsdean Heating, we offer a comprehensive range of services designed to meet the needs of our customers. Our services include:
- Boiler installation and repairs
- Emergency out-of-hours service
- Domestic heating and hot water maintenance plans
- Technical design and installation services
- Online boiler service confirmation
- Spares and parts
About Our Team
Our team of experienced engineers is comprised of highly trained and skilled professionals, dedicated to providing exceptional service to our customers. Our engineers are qualified in all aspects of domestic gas work, including LPG, cookers, warm air units, space heating, gas fires, and all types of gas boilers.
Our Commitment
At Portsdean Heating, we are committed to providing an exceptional service to our customers. We pride ourselves on our professionalism, expertise, and commitment to customer satisfaction. We understand the importance of building long-term relationships and strive to establish trust with our customers.
Get in Touch
If you require any further information or would like to discuss your plumbing and heating needs, please do not hesitate to contact us. You can reach us by telephone on 01329234692 or via email at enquiries@portsdean.co.uk.
Overview
The majority of the reviews for Portsdean are extremely positive, with customers praising the company's excellent service, prompt response, and professionalism.
Speed and Efficiency
Many customers have praised the company's speedy response to their issues, with some even being sorted out on the same day. This is highlighted by Penny Burgess, who had no hot water in her hair salon and received a solution by 10.30 am after phoning at 9.30 am. Other customers, such as Sarah Marks and Catherine Chisnall, have also praised the company's speed and efficiency.
Professionalism and Knowledgeability
The engineers and staff at Portsdean have been consistently praised for their professionalism, knowledgeability, and friendliness. Anthony Bibby and Guy Parkins, for example, have highlighted the engineers' expertise and willingness to explain the work being done. Maria Lovelock has also praised the company's efficiency and the engineers' ability to fix her boiler quickly.
Customer Service
Only one customer, Lisa Martin-Pope, has left a negative review, citing a bad experience with the office staff and a rude staff member. However, the majority of customers have had nothing but positive experiences with the company's customer service.
Call-Out and Charging
Catherine Chisnall highlights an instance where the engineer waited for her to drop off her child at school, rather than driving away and charging a call-out fee.
Conclusion
The majority of the reviews are extremely positive, praising the company's excellent service, speed, and professionalism.
