Providing innovative solutions for a comfortable tomorrow
At Alpha, we pride ourselves on being a leading provider of HVAC supplies, fixings, plumbing, ventilation, and site & tools. Our vision is to deliver exceptional service and products to our customers, ensuring their HVAC installations, repairs, and maintenance needs are met.
Meet the Team
Our team is comprised of experienced professionals who share a passion for the industry and a commitment to excellence. Each member of our team brings unique skills and expertise to the table, allowing us to offer a comprehensive range of services and solutions to our customers. Our team is led by our directors, Nigel Morris and Yarl Morris, who between them have over 40 years of experience in the industry.
Our Services
We offer a wide range of products and services to our customers, including:
- HVAC supplies, fixings, plumbing, ventilation, and site & tools
- HVAC installations, repairs, and maintenance services
- Plumbing and ventilation solutions
- Site and tools essential for construction and repair projects
Why Choose Alpha?
At Alpha, we understand the importance of delivering high-quality products and services to our customers. We strive to build long-term relationships with our customers, committed to their satisfaction and ensuring their HVAC needs are fulfilled. Our team is dedicated to providing exceptional service, ensuring timely delivery, and offering tailored solutions for our customers.
Our Values
We value our customers, colleagues, and community, upholding the highest standards of integrity, professionalism, and environmental responsibility. We are committed to innovation, investing in the latest technology and training to ensure our team stays ahead of the curve.
Join the Alpha Team
If you're passionate about the HVAC industry and committed to excellence, we'd love to hear from you. At Alpha, we believe in the importance of continuous learning and growth, investing in our team's development to ensure we stay at the forefront of the industry.
Overall Experience
The reviews highlight a predominantly positive experience with Alpha Wholesale, with customers praising the company's exceptional customer service, user-friendly website, and prompt delivery.
Customer Service
The customer service team is frequently mentioned as being helpful, friendly, and responsive. Specific staff members, such as Will, Mrs. Karen Cressey, Sam, and Gary, are commended for their excellent service.
Product Quality and Delivery
The quality of products received is consistently described as excellent, and the delivery process is reported to be smooth and prompt. The website is also praised for its ease of use, making it simple to find and order products.
Reasons for Satisfaction
Customers appreciate the ability to choose from a range of time slots, real-time stock levels, and the willingness of staff to go above and beyond to ensure customer satisfaction.
Areas for Improvement
A few customers express disappointment with their experience, citing issues with incorrect orders, lack of communication, and extended waiting periods for refunds.
