Get the job done quickly, affordably and right first time
Hanicks Heating & Spares is a convenient, straightforward, and affordable online platform that helps heating engineers and technicians get the job done quickly, affordably, and right first time. We provide a vast range of over 100,000 parts to fit most appliances, offering a one-stop-shop for all your heating needs. Our team is dedicated to providing excellent customer service, ensuring that our customers receive the assistance they require to complete their tasks efficiently.
Our Services
We understand that time is of the essence in the heating industry, which is why we offer a next-day delivery service to ensure that our customers receive their parts promptly. In addition to our extensive range of heating parts, we also provide technical support to help our customers troubleshoot and resolve technical issues. Our technical team is comprised of experienced engineers who are knowledgeable about various heating systems and can offer expert advice and guidance.
Engineers Scheme
At Hanicks Heating & Spares, we appreciate the loyalty of our trade customers and have introduced an Engineers Scheme to reward their loyalty. This scheme offers substantial discounts on our product range, allowing our trade customers to purchase parts at competitive prices. We believe that our Engineers Scheme is a great way to show our appreciation for the loyalty and trust that our trade customers have placed in us.
Quality and Convenience
We pride ourselves on the quality of our products and services, ensuring that our customers receive the best possible experience. Our website is designed to provide a seamless online shopping experience, allowing customers to browse and purchase products easily. We also offer a range of resources, including boiler manuals and technical guides, to help our customers resolve common heating issues.
Our Team
Our team is comprised of experienced heating engineers, technicians, and customer service professionals who are dedicated to providing exceptional service to our customers. We believe in building long-term relationships with our customers, and our team is always willing to go the extra mile to ensure customer satisfaction.
Hanicks Customer Support
The customer reviews for Hanicks highlight the importance of customer service and the impact it can have on customer satisfaction. Some reviewers had positive experiences with the company, praising the helpful and knowledgeable staff, particularly Chris and the owner. One reviewer, Nicola Penn, mentioned that Chris was "incredibly understanding, kind, and extremely helpful" when assisting with an order issue. Many reviewers appreciated the prompt and efficient service, with several mentioning next-day delivery and reasonable prices.
On the other hand, some reviewers had negative experiences with Hanicks. Chaymaa and Jamie Dattani both had issues with the company's products, with Chaymaa receiving a second-hand gas valve that left a "very unsafe situation" and Jamie Dattani having trouble with a refund. Robert Lang also reported purchasing items from other Ebay shops and making false return claims through PayPal. Danny and Jamie Dattani both criticized Chris's customer service, with Danny claiming that Chris cheats people with his refund policy and Jamie Dattani stating that Chris refused to refund an item despite it being returned within the agreed-upon time frame.
Overall Experience
Hanicks has received a mixed bag of reviews, with some customers praising the company's customer service and prompt delivery, while others have had negative experiences with the company's products and staff.
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