Transforming spaces, exceeding expectations
Who We Are
Axis Renovations is a trusted team of experienced plumbing and heating specialists based in London, United Kingdom. We take pride in delivering bespoke services that exceed expectations, transforming your vision into reality. Led by founder Mouthana Al Sabari, an engineer with a passion for delivering reliable quality, we are committed to providing exceptional service across all aspects of plumbing, heating, design, and installation.
Our Values
At Axis Renovations, we uphold the following values:
- Quality & Safety: We prioritize meticulous workmanship and adhere to the highest industry standards, ensuring your peace of mind.
- Bespoke Service: We treat every project as unique and meticulously tailor our approach to meet your individual needs and preferences.
- Transparency & Communication: We provide clear and consistent communication throughout the entire process, ensuring you are fully informed and involved.
- Value & Integrity: We believe in offering competitive pricing and transparent billing practices.
Bathroom Design & Installation
We craft beautiful and functional bathrooms that reflect your individual style and needs. From initial planning to meticulous installation, we ensure a seamless and enjoyable experience.
Kitchen Design & Installation
We design and install kitchens that are both stylish and functional, equipping you with the perfect tools to create your culinary haven.
Boiler Services
We offer comprehensive boiler services, from installations and repairs to maintenance and efficiency checks. Our experienced technicians will keep your heating system running smoothly, ensuring warmth and comfort in your home.
Radiator Installation
We install, service, and repair radiators to enhance the efficiency and effectiveness of your central heating system.
Renovations
We can help you create the home of your dreams by transforming your space with thoughtful design and meticulous execution.
General Plumbing
Our reliable team of experts tackles all your plumbing needs, from minor repairs to complex installations.
Why Choose Axis Renovations?
With Axis Renovations, you can expect:
- A bespoke and personalized approach
- Ethically sourced materials and workmanship
- Clear communication and updates throughout the process
- Competitive pricing and transparent billing
- Dedicated customer care and after-sales support
Substandard Workmanship and Unprofessional Behaviour
Several customers have reported issues with the quality of work and the professionalism of the service provider. The most significant issue is the substandard workmanship. Many customers have reported that the work was not completed on time, with the provider often finishing the job late or taking weeks to return to complete unfinished tasks.
Poor Communication and Unreliable
Another major issue is the poor communication and unreliability of the provider. Many customers have reported that they were not kept informed about the progress of the job, and were left wondering what was happening with their project. Additionally, the provider has been known to make commitments and then fail to follow through, leaving customers feeling frustrated and disappointed.
Unresponsive and Dishonest
Furthermore, some customers have reported that the provider was unresponsive and dishonest. When customers tried to contact the provider to discuss issues or ask questions, they were met with indifference or even aggression. In some cases, the provider has been known to make false promises or break deadlines, leaving customers feeling exploited and taken advantage of.
Unsatisfactory Resolution
Unfortunately, many customers have reported that there was no satisfactory resolution to their issues. Despite trying to contact the provider to rectify the problems, customers were left feeling frustrated and disappointed. Some customers reported feeling threatened or intimidated by the provider's responses, which further escalated the situation.
