Business Details
38 Years
experience
Emergency
services
Your Trusted Heating Partner in New Forest
Established in 1988, Tom Sutton Heating has built a reputation as a trusted provider of heating solutions in the New Forest and surrounding areas. As a family-run business with over 35 years of experience, we specialise in boiler installations, repairs, and renewable energy systems, combining traditional values with modern technology. Our Gas Safe and OFTEC registered engineers serve residential and commercial clients across Hampshire and Dorset, offering 24-hour emergency support and fixed-price diagnostics.We prioritise customer satisfaction through transparent pricing, comprehensive care plans, and a commitment to quality workmanship, evidenced by our 5-star Google reviews and Checkatrade accreditation. Our team's expertise extends to A-rated boiler systems, air source heat pumps, and smart thermostat installations, ensuring tailored solutions for every client's needs.
Services
Boiler Installation
Boiler Repairs
Renewable Energy
Gas Heating
Nest Thermostats
LPG & Oil Servicing
Plumbing Repairs
Emergency Callouts
Boiler Servicing
Heat Pump Installation
Details
- Year established: 1988
Highlights and features
- 35+ years of local heating expertise
- Gas Safe and OFTEC certified engineers
- 5-star rated for exceptional customer service
- 24-hour emergency boiler breakdown support
- Transparent fixed-price quotations
Associations and certifications
- Gas Safe
- OFTEC
- Checkatrade
What people say
First class service
Resolved issues professionally
Competitive pricing
Prompt engineer arrival
Excellent follow-up
Services
Boiler Installation
We specialise in A-rated boiler installations, offering energy-efficient solutions that reduce annual heating costs by up to 340. Our packages include Worcester Bosch and Alpha models with warranties up to 13 years, featuring smart controls and magnetic filters. All installations meet Gas Safe standards, with free surveys and 48-hour express fitting options available.
Boiler Repairs
Our 24-hour emergency repair service addresses boiler breakdowns within 24 hours, charging a transparent 95 diagnostic fee. Engineers carry common replacement parts and provide fixed-price quotes before starting work. Servicing both gas and oil systems, we ensure safe, compliant repairs with follow-up checks included.
Air Source Heat Pumps
We install air source heat pumps that deliver four times more energy than consumed, qualifying for Boiler Upgrade Scheme vouchers. Systems include MCS-certified components and integrate with existing heating infrastructure. Our assessments consider property insulation and EPC ratings to maximise efficiency and grant eligibility.
Boiler Servicing
Annual boiler services start at 85, with premium options including magnetic filter cleaning and combustion analysis. Landlord certificates from 70 include safety checks and compliance documentation. Care plans spread costs monthly, covering parts, labour, and unlimited emergency callouts for comprehensive protection.
Smart Thermostats
As Nest Pro installers, we fit smart thermostats that optimise heating schedules via smartphone apps. Systems integrate with new and existing boilers, offering remote control and energy usage reports. Installation includes setup assistance and training to maximise energy savings and system efficiency.
People
Ronan Sutton
Managing Director
Third-generation heating engineer with 20+ years' experience, specialising in modern system design and renewable technologies. Leads installations and complex repairs, maintaining family commitment to quality service since 1988.
Elaine
Customer Service Manager
Coordinates bookings and client communications, ensuring prompt engineer dispatch and post-service follow-ups. Manages care plan subscriptions and customer inquiries with 15 years' experience in heating industry support.
Questions
Which areas do you cover?
We serve New Forest, Southampton, Bournemouth, Christchurch, Highcliffe, Lymington, New Milton, Brockenhurst, and Ringwood with 24-hour emergency coverage.
Do you offer emergency boiler repairs?
Yes, we provide 24-hour emergency boiler repair service with engineers typically arriving within 24 hours of your call.
What boiler servicing options exist?
We offer basic (£85), standard (£95), and premium (£110) services, plus monthly care plans covering parts, labour, and unlimited callouts.
Can I get financing for a new boiler?
Yes, we offer flexible finance options starting from £1,692 with warranties up to 13 years on selected models.
Are your engineers certified?
All engineers are Gas Safe and OFTEC registered with MCS accreditation for renewable installations.
How quickly can you install a new boiler?
We offer express installations within 48 hours and standard appointments scheduled at your convenience.
