Business Details
50+ Years
experience
Emergency
services
Expert Facilities Management Solutions
Established in 1966, First in Service has built a reputation as a trusted provider of comprehensive facilities management solutions. Our expertise spans commercial catering equipment, ventilation, heating, air conditioning, refrigeration, and total facilities management, delivered to nationally recognised standards. With a team of directly employed, DBS-checked engineers and Gas Safe registered professionals, we prioritise compliance with international health and safety regulations. Our 24/7 reactive callout services and tailored maintenance contracts ensure operational continuity for clients across public and private sectors.Headquartered in Birmingham, we combine regional accessibility with nationwide service capabilities, serving diverse industries including education, healthcare, hospitality, and manufacturing. Our commitment to innovation is demonstrated through partnerships with world-leading equipment manufacturers and continuous improvement of our service offerings. Clients benefit from dedicated contract managers, transparent communication, and a proven track record of delivering cost-effective, bespoke solutions that optimise building environments and support core business activities.
Services
Commercial Catering
Ventilation Systems
Heating Solutions
Air Conditioning
Total Facilities Management
Details
- Year established: 1966
Highlights and features
- We offer 24/7 reactive callout services since 1966
- Our engineers are directly employed and Gas Safe registered
- Tailored maintenance contracts for specific client requirements
- Compliance with international health and safety standards
- Proven expertise across public and private sector facilities
Associations and certifications
- Gas Safe Register
- Building & Engineering Services Association
Services
Commercial Catering
We supply, install, and maintain commercial catering equipment including gas, electric, and LPG systems. Our services cover water filters, kitchen canopy cleaning to B&ES TR19 standards, and specialist deep cleaning. With extensive van stocks of spares and partnerships with leading brands like Rational and Hobart, we ensure reliable operation and rapid repair services for hospitality and food service businesses.
Ventilation Systems
Our ventilation services include fume extraction, dust control, and smoke ventilation system design, installation, and maintenance. Complying with stringent health and safety regulations, we provide tailored solutions for industrial and commercial environments. Our engineers combine technical expertise with practical problem-solving to ensure optimal air quality and regulatory compliance across diverse workplace settings.
Heating Solutions
We offer comprehensive heating system services including boiler repair, energy efficiency testing, and installation of commercial and industrial heating systems. With over 40 years' experience, our specialists handle complex installations in challenging environments, providing maintenance programmes that ensure reliable operation of critical temperature control systems for various business sectors.
Air Conditioning
Our accredited engineers design, supply, and install climate control systems for commercial premises. We specialise in pre-summer maintenance checks and partner with leading manufacturers to provide energy-efficient cooling solutions. The service includes critical cooling for server rooms and comfort cooling systems, ensuring equipment reliability and environmental compliance throughout the year.
Total Facilities Management
This comprehensive solution combines all our services into a single management system, covering everything from complete HVAC systems to individual equipment maintenance. We work closely with clients to create customised management plans that optimise building performance while allowing businesses to focus on core operations through our dedicated account management and 24/7 support framework.
Questions
What areas do you cover?
We operate throughout the UK with our Birmingham headquarters providing strategic access to national transport networks. Our engineers regularly serve clients across the West Midlands and nationwide locations.
Do you offer emergency services?
Yes, our 24/7 help desk provides emergency callout services 365 days a year with rapid response times for critical system failures.
Are your engineers qualified?
All engineers are directly employed, Gas Safe registered, and hold enhanced DBS checks. They receive ongoing training to maintain compliance with industry standards.
Can you handle complete building systems?
Yes, we specialise in integrated facilities management covering all mechanical and electrical systems, from complete HVAC installations to individual equipment maintenance contracts.
Do you work with both public and private sectors?
We serve diverse clients including NHS facilities, schools, hotels, manufacturing plants, and commercial offices across both public and private sectors.
What equipment brands do you support?
We work with major brands including Rational, Hobart, Meiko, Lincat, and SMEG, providing specialist maintenance and repair services for various commercial equipment types.
