Empowering Your Solutions, One Flow at a Time
At Watts, we are proud to celebrate our 150th anniversary. Our story began in 1874, and since then, we have been dedicated to providing innovative, high-quality solutions for the water industry. Our mission is to harness the power of water to improve people's lives, while ensuring the sustainability of this precious resource.
Our Brands
As a leading global provider of water quality solutions, we have built a diverse portfolio of brands that cater to the needs of various industries. Our brands include AERCO, Ames Fire & Waterworks, Apex, AVG, BLUCHER, Bradley, Dormont, FEBCO, HF scientific, Mueller Steam Specialty, Orion, POWERS, PVI Industries, LeakDefense, SunTouch, Syncta, and tekmar Control Systems.
Our Products
We offer a comprehensive range of products and solutions for the water industry, including plumbing and flow control solutions, water quality solutions, drainage solutions, HVAC and hot water solutions, and more. Our products range from fixture carriers and cleanouts to gas connection systems and heat pumps, catering to various industries such as commercial, residential, and industrial sectors.
Our Expertise
At Watts, we combine our expertise in engineering, manufacturing, and customer service to deliver high-quality solutions that meet the diverse needs of our customers. Our commitment to innovation, quality, and sustainability has earned us a reputation as a trusted partner in the industry.
Our Values
At Watts, we are driven by our values of innovation, quality, sustainability, and customer satisfaction. We are dedicated to providing products and solutions that improve the lives of our customers, while ensuring the long-term sustainability of the water resources we rely on.
Customer Service Issues
Several reviewers have expressed dissatisfaction with the customer service provided by Powers and its associated brands. They have reported instances of lying, failed promises, and rude interactions. One reviewer mentioned that they were sent the wrong parts and were made to feel stupid/crazy when they complained.
Product Quality Concerns
A number of reviewers have expressed disappointment with the quality of products from Powers and its associated brands, including Tekmar, Febco, and SunStat. They have reported issues with the performance and reliability of these products, with some stating that they are overpriced compared to other brands.
App Issues
Some reviewers have experienced problems with the apps associated with certain products, including the Tekmar thermostat app and the SunStat heated floors app. These apps have been described as poorly supported and outdated, with some reviewers reporting that they have not received updates in over two years.
Difficulty with Replacement Parts
One reviewer reported difficulty in finding replacement filters for their Watts products, even with the serial number. They found it extremely challenging to find replacements, especially for older units.
Positive Experiences
On the other hand, a few reviewers have reported positive experiences with Powers and its associated brands. One reviewer praised the long-time professionals in their field and the promising co-op programs with engineers. Another reviewer had a excellent experience with the customer service department, particularly with a rep named Eileen, who helped them resolve an issue with their RV Pro 10,000 Flo-Pru water softener.
Be the first to review Watts Industries UK.
Write a Review
