Business Details
36 Years
experience
Emergency
services
Expert HVAC Services in Cambridge
Established in 1990, the Heating Company has built a reputation as a trusted provider of heating and plumbing solutions across East Anglia. Founded by Neil Pleasants, our business combines over 25 years of industry expertise with a commitment to quality workmanship and customer satisfaction. As Gas Safe and OFTEC registered professionals, we deliver comprehensive services including boiler installations, central heating systems, and emergency repairs. Our team of qualified engineers, with 82 years of combined experience, prioritises efficiency and reliability, ensuring minimal disruption to homeowners and commercial clients.We maintain strong relationships with leading manufacturers like Worcester Bosch and Ideal, enabling swift servicing and parts replacement. Backed by a 10-year warranty and consistently high customer ratings, our approach focuses on transparency, technical excellence, and long-term client relationships. With offices in Cambridge, Ely, and Bury St Edmunds, we serve both domestic and commercial clients across East Anglia.
Services
Boiler Installations
Central Heating
Boiler Servicing
Plumbing Repairs
Heat Pumps
Details
- Year established: 1990
Highlights and features
- 25+ years of combined experience in heating and plumbing
- Gas Safe and OFTEC registered engineers
- 10-year warranty on installations
- 82 years combined experience among installation team
- 9.96/10 average customer satisfaction rating
Associations and certifications
- Gas Safe
- OFTEC
What people say
On time
Fair pricing
Knowledgeable
First class service
Polite and friendly
Services
Boiler Installations
We specialise in gas, LPG, and oil boiler installations for residential and commercial properties. Our Gas Safe registered engineers ensure safe, efficient installations with minimal disruption. Backed by manufacturer warranties and our 10-year guarantee, we offer impartial advice on energy-efficient models from leading brands like Worcester Bosch and Ideal.
Central Heating Company
Our comprehensive central heating services include full system installations, repairs, and underfloor heating solutions. With 82 years combined experience, our team designs and installs systems tailored to property size and energy requirements. We provide project management from planning to testing, ensuring optimal performance and compliance with safety standards.
Boiler Servicing
Regular boiler servicing maintains efficiency and safety for gas and oil systems. Our OFTEC and Gas Safe engineers perform thorough checks, including safety certifications for landlords. We offer flexible scheduling and rapid response times, with 98% customer satisfaction from our annual service clients across East Anglia.
Plumbing Repairs
We provide urgent and scheduled plumbing repairs for burst pipes, leaks, and system failures. Our 24/7 emergency service covers East Anglia with average response times under 2 hours. From tap replacements to full system installations, our qualified plumbers ensure durable solutions with minimal property disruption.
Heat Pumps
We install air-to-water heat pump systems for domestic and commercial properties. These energy-efficient solutions provide heating and hot water using renewable energy sources. Our engineers offer expert advice on system sizing, government incentives, and integration with existing heating infrastructure for optimal performance.
People
Neil Pleasants
Managing Director
With over 30 years' experience in residential and commercial heating systems, Neil founded the company in 1990 to provide quality heating solutions. He oversees technical operations and maintains key manufacturer partnerships.
Kerrie Pleasants
Office Manager
Bringing extensive customer service expertise, Kerrie manages daily operations and client relations. Her focus on clear communication ensures smooth project coordination and client satisfaction.
Questions
Do you offer emergency heating repairs?
Yes, we provide 24/7 emergency boiler and heating repairs with average response times under 2 hours across East Anglia.
Are your engineers Gas Safe registered?
All our gas engineers are Gas Safe registered and OFTEC certified for oil systems, ensuring compliance with UK safety standards.
What areas do you cover?
We serve Cambridge, Saffron Walden, Newmarket, Bury St Edmunds, Ely, and surrounding areas in East Anglia.
Do you provide landlord safety certificates?
Yes, we issue CP12 Landlord Gas Safety Certificates and perform annual inspections for rental properties.
What warranty do you offer?
We provide a 10-year warranty on boiler installations and 12 months on repairs, with optional extended coverage available.
Can you service older boiler models?
Our engineers service all major brands including older Worcester Bosch, Ideal, and Baxi models with replacement parts availability.
