About Our Company
Lord Combustion Services is a leading provider of comprehensive mechanical building services and HVAC solutions throughout the West Midlands and beyond. Established over 35 years ago, we have become a trusted partner for numerous businesses across various sectors, offering tailored solutions to their heating, ventilation, air conditioning, and energy efficiency needs.
Our Expertise
Our team of experienced and qualified engineers excel in:
- Commercial Boiler Services: Routine servicing, repairs, installations, and safety inspections of all leading boiler makes and models.
- Air Conditioning: Installation, repair, and maintenance of air conditioning and ventilation systems, adhering to F-Gas regulations.
- Commercial Catering & Refrigeration: Comprehensive solutions for commercial kitchens and catering facilities.
- Energy Efficiency & BMS: Design, installation, and management of Building Management Systems to optimize energy consumption and efficiency.
- Pipeline Services: Installation, repair, and fabrication of commercial piping systems using traditional and modern materials.
Our Approach
We prioritize safety, quality, and customer service in all our endeavors. Our approach involves:
- Personalized Solutions: Understanding your unique needs and recommending tailored solutions.
- Transparency & Communication: Providing clear cost estimates and regular updates throughout the process.
- Emergency Response: 24/7 availability for urgent repairs and emergencies.
- Long-Term Partnerships: Building lasting relationships with our clients through excellent service and ongoing support.
Our Values
Our core values underpin our success:
- Integrity: Adherence to the highest ethical standards and industry practices.
- Customer Focus: Commitment to exceeding client expectations through personalized solutions and excellent service.
- Innovation: Continuously exploring and implementing new technologies and methodologies.
- Sustainability: Promoting energy efficiency and environmental responsibility through our services.
Overview
The reviews for Lord Combustion are mixed, with some customers reporting positive experiences while others express disappointment and frustration.
Customer Service and Communication
Several customers have expressed dissatisfaction with the company's customer service and communication. Michelle Pattison, who gave the company a 1-star review, claims that they failed to provide adequate assistance when her boiler started malfunctioning, and eventually told her that they were not responsible for the boiler's maintenance. Claire Watson, another 1-star reviewer, reports that the company's technicians caused her anxiety and stress by blaming her housing association for the issue.
On the other hand, several customers have praised the company's professionalism and customer service. Stephen Young, who gave the company a 5-star review, notes that the team was prompt and efficient in resolving his heating issues. Barry Peart, another 5-star reviewer, praises the company's high level of service and workmanship.
Work Quality and Reliability
Some customers have reported issues with the quality and reliability of the company's work. Michelle Pattison's review suggests that the company may not have properly maintained her boiler, which resulted in its failure. Claire Watson's review implies that the company may have been negligent in their work.
On the other hand, several customers have praised the company's work quality. Chris Leggett, who gave the company a 5-star review, notes that the team is highly professional and able to meet client needs. Stef Allsorts, another 5-star reviewer, praises the company's exceptional work quality and the expertise of their engineers.
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