Expert Solutions for a Cooler Tomorrow
At Heatcraft (Plumbing & Heating Services) Ltd, we take pride in being a family-run business with a modern approach. Our engineers are dedicated, hardworking, and take pride in their work. Our mission is to deliver exceptional workmanship, minimum disruption, and excellent customer service. We are members of the Gas Safe Register, Corgi, Construction Line, CHAS, and APHC.
Our Services
We offer a range of services, including:
- New Build Plumbing and Heating Services: We provide expert installation and maintenance services for new build developments, ensuring that your property's plumbing and heating systems are installed to the highest standards.
- Refurbishment and Renovation Services: We offer installation and maintenance services for existing properties, ensuring that your plumbing and heating systems are updated and functioning efficiently.
- Maintenance Services: Our skilled engineers provide regular maintenance services to ensure that your plumbing and heating systems are in good working order, minimising the risk of breakdowns and reducing your energy consumption.
- Emergency Call-Out Services: In the event of an emergency, our 24/7 emergency call-out service ensures that we can respond promptly to resolve your plumbing and heating issues.
About Our Company
Heatcraft (Plumbing & Heating Services) Ltd was established in 2001, with over 30 years of experience in the new build plumbing and heating sector, covering the North West of England. With over 30 highly trained engineers and site supervisors, we are dedicated to delivering high-quality workmanship and exceptional customer service.
Head Office
Our head office is located at The Cheshire Cheese, 181 Manchester Road, Altrincham WA14 5NT. You can contact us on 0161 929 0777 or email us at info@heatcraft.co.uk.
Contact Us
If you have any questions or would like to learn more about our services, please do not hesitate to contact us. Our dedicated team is always happy to assist you.
Customer Experience
Reviews highlight a mixed bag of experiences with Heatcraft. While some customers have reported disastrous encounters, others have been extremely satisfied with the level of service provided.
Technical Issues and Incompetence
Several customers have faced technical issues, including leakages, radiator problems, and boiler malfunctions. In some cases, engineers have failed to resolve the issues, and in one instance, the problem was exacerbated after the engineer's visit. This has led to frustration, damage to property, and a loss of trust in the company.
Praise for Engineers and Services
On the other hand, some customers have praised the efficiency and thoroughness of Heatcraft's engineers, such as Joanne, who provided an excellent annual boiler service. The company's Heatcare package has also been commended for being more affordable than competitors like British Gas and Homeserve.
Communication and Response
Some customers have reported poor communication and response times from Heatcraft, with ignored voicemails and unreturned calls, which has added to their frustration and dissatisfaction.
