Quality Service, Quality Results, Quality You Can Trust
Welcome to Smiths Plumbing and Heating Limited
With over 60 years' combined engineering experience, we aim to deliver the very best solutions to you for all of your general plumbing and heating needs. We offer services to both domestic and commercial customers for gas (natural/LPG) and oil heating repair/maintenance/installation, in addition to general plumbing maintenance/installation. With a friendly team of plumbers, engineers and dedicated office support staff, we pride ourselves on providing you with a high level of personalised customer service and reliability.
Our Services
We provide a wide range of services to cater to all your plumbing and heating needs. Our services include plumbing installation and maintenance work for domestic and commercial properties, natural gas boiler services, oil boiler services, LPG boiler services, power flushing/system cleanse, unvented hot water systems, gas safety certificates, and Legionella risk assessment. Our team of highly trained and experienced engineers is dedicated to providing you with the best possible service.
Our Team
Our team is led by Justin Smith, who has extensive experience in the plumbing and heating industry. Our engineers are highly trained and certified to provide you with the best possible service. We pride ourselves on our high level of customer service, and our team is dedicated to providing you with a personalised experience.
Our Commitment to Quality
We are committed to delivering the highest level of service to our customers. We work closely with top suppliers to deliver quality products and installation. We offer a free, no obligation quotation service and professional advice from our owner, Justin Smith, which will be tailored to your particular needs. All of our work is covered by warranty, and we fully adhere to industry regulations and are Gas Safe (number 163180) and OFTEC registered (number C12685).
Quality of Service
The reviews for Smiths Plumbing & Heating are predominantly positive, with many customers praising the friendly and helpful nature of the staff, as well as the quality of the work completed. Several reviewers have mentioned having used the company for multiple services, including annual gas services, boiler repairs, and installations, and have been impressed with the professionalism and efficiency of the engineers.
Communication
The reviews also highlight the effectiveness of the company's communication, with many customers appreciative of the prompt and clear responses from the staff, particularly the ladies who answer the phone. Some reviewers have mentioned that the owner, Justin, is patient and understanding when dealing with clients' queries and concerns.
Negative Experiences
However, there are a few negative reviews that highlight some issues with the company's quality of work and communication. One reviewer had a replacement shower screen fitted too low, which caused damage to the rubber seal, and the owner refused to undertake the replacement work. Another reviewer felt that the company's attitude towards their loyal customers had declined, leading them to seek alternative services.
Professionalism
The reviews also showcase the company's professionalism, with several reviewers mentioning the polite and respectful manner of the engineers. The company's ability to diagnose and fix problems quickly and efficiently is also highlighted in many of the reviews.
Comparison to Others
A few reviewers have compared Smiths Plumbing & Heating to other companies they have used in the past, with many stating that this company stands out for its quality of service, professionalism, and communication.
