Your comfort, our priority. Traditional values with modern thinking.
Neon Heating and Boiler Services Ltd is a family-run plumbing and heating company proudly serving Herefordshire and surrounding areas. Founded on traditional values of expertise, integrity, and customer satisfaction, we have over 30 years of experience in the industry.
Our Vision
Our mission is to empower our clients through quality craftsmanship, professionalism, and personalized service. We remain adaptable to technological advancements, prioritizing affordability and sustainable solutions for every project.
Our Approach
From replacing a leaky faucet to installing a comprehensive central heating system, our skilled engineers tackle every project with meticulous attention to detail and unwavering commitment. We understand the importance of clear communication and transparency, keeping clients informed every step of the way.
Services We Offer
Our comprehensive services cover all aspects of plumbing and heating, including:
- Plumbing Services: Leak repairs, faucet installations, drain unblocking, water heater repair and replacement, and more.
- Boiler Repairs & Installations: Comprehensive servicing, repair, and installation of boilers and central heating systems.
- Aga & Rayburns: Experienced in installation, repair, and maintenance of Aga and Rayburn cookers and boilers.
- Bathroom Installations: Expert design and installation of bathrooms, ensuring a functional and aesthetically pleasing space.
- Eco & Renewables: Enthusiastic advocates of sustainable solutions, offering consultations and installations of heat pumps, solar panels, and other eco-friendly technologies.
- Landlord Certificates: Providing comprehensive Landlord Gas Safety Certificates for rental properties.
- Emergencies: Our team is available 24/7 for urgent repairs and troubleshooting issues.
Areas Covered
Based in Herefordshire, we serve the surrounding counties of Gloucestershire, Worcestershire, Shropshire, and Wales. Our extensive list of serviced areas includes major towns and villages across the region.
Our Commitment
At Neon Heating and Boiler Services Ltd, we are driven by a genuine desire to deliver exceptional customer service, unparalleled craftsmanship, and sustainable solutions to every project. We are committed to working collaboratively with our clients, ensuring their needs are met and expectations are exceeded.
Service and Efficiency
Most customers have had a positive experience with Neon Heating, praising the efficient and professional service they received from the engineers. Many reviewers mentioned specific engineers such as Austyn, Connor, Austin, Darius, Neil, and others, who were described as friendly, knowledgeable, and helpful. Customers appreciate the company's responsiveness, ability to communicate effectively, and willingness to go the extra mile to provide a great service.
Quality of Work
The quality of work performed by Neon Heating has also been consistently praised by customers. Reviewers commented on the professionalism, tidiness, and attention to detail displayed by the engineers during installations, service calls, and repairs. Some mentioned specific instances where engineers provided valuable advice, explained complex procedures, or fixed issues quickly and effectively.
Negative Experiences
However, one reviewer had a negative experience with Neon Heating. They reported feeling overcharged for multiple call-out fees and VAT, and being kept waiting for a week without heating during freezing conditions. The reviewer was disappointed with the company's response to their concerns, which they felt was inadequate.
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