Business Details
22 Years
experience
Emergency
services
24/7 Emergency Plumbing & Heating Services in London
Platinum Emergency Services was founded in 2004 with a clear mission: to revolutionise the service sector by restoring trust in tradespeople. Our founder, a former Royal Marine Commando, leveraged military discipline and a lifelong exposure to construction through his family business to establish a company rooted in integrity, reliability, and technical excellence. Over two decades, we have expanded from a small plumbing operation to a multi-trade emergency services provider, serving London and the South East. Our team of Gas Safe-registered engineers, electricians, and specialists combines rigorous in-house training with real-world problem-solving expertise, ensuring rapid, high-quality solutions for domestic and commercial clients.We prioritise transparency in pricing, 24/7 availability, and a customer-centric approach, evidenced by our 5-star reviews and long-standing client relationships. Our commitment to continuous improvement, adherence to safety standards, and investment in advanced equipment solidify our reputation as a trusted leader in emergency trades. With a depot in Walthamstow, we guarantee swift response times across London, supported by a fully managed 24-hour helpdesk and a fleet of fully stocked vehicles. Our valuescheerfulness, tenacity, courage, leadership, unselfishness, and determinationguide every interaction, ensuring clients receive not just technical expertise but also empathy and professionalism.
Services
Plumbing Repairs
Boiler Servicing
Gas Safety Certificates
Emergency Electricians
Heating System Upgrades
Drain Clearance
Power Flushing
Radiator Replacement
Bathroom Installations
Commercial Maintenance
Details
- Year established: 2004
Highlights and features
- 24/7 emergency response with rapid 1-hour call-out times across London.
- Gas Safe-registered engineers with 5+ years of field experience.
- Transparent fixed pricing with no hidden fees or surcharges.
- Multi-trade specialists capable of resolving complex, interconnected issues.
- 100% satisfaction guarantee with digital job reports and real-time updates.
Associations and certifications
- Gas Safe Register
What people say
Friendly and knowledgeable
Reliable and courteous
Went above and beyond
Great value service
5-star reviews
Services
Plumbing Repairs
Our Gas Safe-registered plumbers handle urgent leaks, burst pipes, and drainage issues with precision. Utilising state-of-the-art equipment, we resolve problems swiftly while minimising property disruption. Clients benefit from same-day call-outs, transparent pricing, and durable solutions for both residential and commercial properties.
Boiler Servicing
Annual boiler servicing ensures optimal efficiency and safety compliance. Our engineers conduct comprehensive diagnostics, clean critical components, and issue Gas Safety Certificates. Regular maintenance extends boiler lifespan and prevents costly breakdowns, particularly during winter months.
Power Flushing
This procedure removes sludge and debris from central heating systems using high-flow machinery. Ideal for restoring efficiency in older systems, power flushing improves heat distribution, reduces energy bills, and prevents boiler failures. We follow BS7593:2019 standards for chemical treatment and documentation.
Gas Safety Certificates
We provide CP12-certified gas safety inspections for rental properties. Our engineers thoroughly examine appliances, pipework, and ventilation, issuing legally compliant certificates within 24 hours. This service ensures landlord regulatory adherence and tenant safety.
Emergency Electricians
Available 24/7 for urgent electrical faults, our Part P-certified electricians resolve issues like power failures, fuse box problems, and appliance malfunctions. We prioritise safety, providing temporary solutions followed by permanent repairs to restore functionality swiftly.
People
James
Founder & Managing Director
A former Royal Marine Commando with 20+ years in construction, James established Platinum Emergency Services in 2004. His military background instilled leadership and problem-solving skills, which he applies to managing the company's 24/7 operations and multi-trade teams.
Questions
Do you offer 24/7 emergency services?
Yes, our 24/7 helpdesk and rapid-response teams handle plumbing, heating, gas, and electrical emergencies across London.
Are your engineers Gas Safe registered?
All gas engineers hold current Gas Safe certifications, ensuring compliance with UK safety standards for boiler and gas appliance work.
How quickly can you respond to emergencies?
We guarantee arrival within 2 hours across London, with many East London cases resolved in under 60 minutes.
Do you provide commercial maintenance contracts?
Yes, we offer tailored facilities management packages including 24/7 support, planned maintenance, and emergency call-outs for businesses.
What areas do you cover?
Primarily East London (Walthamstow, Leyton, Leytonstone), with coverage extending to Central London, Tottenham, and Chingford.
Can I book non-emergency appointments?
Yes, pre-booked appointments for plumbing, heating, and electrical work are available Monday-Friday, 9am-5pm.
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