Business Details
34 Years
experience
Emergency
services
Expert HVAC Solutions in Norwich
Established in 1992, The Fresh Air Company is a family-run business specialising in air conditioning, refrigeration, and ventilation solutions. With over three decades of industry experience, we combine technical expertise with personalised service to meet the needs of both domestic and commercial clients. Our team holds F-Gas certification, REFCOM registration, and CIBSE accreditation, ensuring compliance with the highest industry standards. We pride ourselves on delivering tailored solutions, from initial consultation to installation and ongoing maintenance, while maintaining a commitment to energy efficiency and customer satisfaction.Our engineers undergo continuous training to stay at the forefront of HVAC technology, enabling us to provide innovative solutions that balance comfort with cost-effectiveness. Backed by long-standing client relationships and industry recognition, we remain dedicated to resolving complex climate control challenges across diverse sectors including education, healthcare, and hospitality.
Services
Air Conditioning
Refrigeration
Heat Pumps
Maintenance
Repairs
Ventilation
System Design
Emergency Services
Energy Efficiency
Commercial Solutions
Details
- Year established: 1992
Highlights and features
- We hold F-Gas certification and REFCOM registration for refrigeration compliance
- Our engineers maintain CIBSE accreditation and IPAF Mobile Boom certification
- 24/7 emergency response service available 365 days a year
- Specialist maintenance contracts with guaranteed 2-4 hour response times
- Proven track record with clients like ATPI and Richardsons Leisure Ltd
Associations and certifications
- F-Gas Certified
- REFCOM registered
- CIBSE registered
- ACRIB Registered
- IPAF Mobile Boom certified
What people say
Excellent service
Quick response
Professional manner
Competitive pricing
High-quality work
Services
Air Conditioning
We design, install, and maintain advanced air conditioning systems for commercial and residential properties. Our engineers specialise in Mitsubishi, Toshiba, and Fujitsu diagnostics, ensuring optimal performance across single units or entire office blocks. With F-Gas certification and R32 refrigerant handling expertise, we guarantee energy-efficient solutions that maintain precise temperature control while minimising environmental impact.
Refrigeration
Our refrigeration services cover blast chillers, walk-in freezers, and commercial cold storage solutions. Certified engineers provide emergency repairs and planned maintenance for refrigeration systems in hospitality, healthcare, and industrial settings. We prioritise food safety compliance and energy efficiency while ensuring uninterrupted operation of critical cooling infrastructure for businesses like Richardsons Leisure Ltd.
Heat Pumps
Specialising in air source heat pump installations, we deliver sustainable heating solutions for schools, offices, and commercial buildings. Our systems integrate with existing infrastructure while providing energy savings and reduced carbon emissions. With experience in heat recovery technology, we've implemented solutions for Greshams School and Riverside Dental Practice that combine comfort with environmental responsibility.
Maintenance
We offer comprehensive maintenance contracts with guaranteed 2-4 hour emergency response times. Our engineers perform detailed checks including refrigerant pressure monitoring, coil cleaning, and legionella prevention treatments. The service history tracking system ensures compliance with F-Gas regulations while extending equipment lifespan through proactive care and performance optimisation.
Commercial Solutions
Tailored climate control solutions for commercial clients including BMW dealerships, dental practices, and holiday villages. Our services encompass system design, installation, and maintenance of complex HVAC networks with heat recovery integration. We've implemented energy-efficient systems for schools, legal firms, and transport companies, demonstrating expertise in managing large-scale commercial projects.
People
Brian Gardner
Owner/Director
With over 30 years in ventilation and HVAC, Brian established The Fresh Air Company in 1998 after training at Airdale. He holds CIBSE certification, PAT testing qualifications, and Food Hygiene Level 2 accreditation. Brian oversees operations and technical strategy.
Gareth Jenkins
Engineer
Fully skilled air conditioning engineer with F-Gas registration and R32 refrigerant certification. Specialises in advanced diagnostics and maintenance. Holds IPAF Mobile Boom certification and regularly attends product training courses for leading HVAC brands.
Mark Lace
Engineer
Qualified diagnostics engineer for Mitsubishi, Toshiba, and Fujitsu split systems. F-Gas registered with R32 certification. Specialises in fault diagnosis across single units to complete office block systems. Recognised for exceptional customer service.
Clare Gardner
Accountant
Qualified accountant managing service operations and financial aspects of the business. Provides administrative support for maintenance contracts and client billing processes.
Marcus Gardner
Apprentice
Electrical installations apprentice with JTL College, training in air conditioning and refrigeration. Holds refrigerant handling certification and IPAF Mobile Boom qualification. Supports installation and maintenance operations.
Questions
What HVAC services do you offer?
We provide air conditioning, refrigeration, heat pump solutions, maintenance contracts, and emergency repairs for residential and commercial clients.
Are your engineers certified?
All engineers hold F-Gas certification, R32 refrigerant handling qualifications, and IPAF Mobile Boom certification with regular training updates.
Do you offer emergency services?
Yes, we provide 24/7 emergency response with guaranteed 2-4 hour arrival times for system failures.
What areas do you cover?
We serve Norwich, Great Yarmouth, Lowestoft, and surrounding areas in Norfolk and Suffolk.
How do maintenance contracts work?
Contracts include bi-annual visits with detailed system checks, performance reports, and priority emergency service with 2-4 hour response times.
Can you handle commercial projects?
Yes, we've completed installations for schools, dental practices, legal firms, and hospitality venues with complex HVAC requirements.
